Business Support Officer

About Us:

DCC Industry Group is dedicated to enriching lives through our key divisions: Youth & Communities, Foster and Kinship Care, Workforce, Allied Health and Disability Services. Our goal is to provide services that empower individuals across all stages of life, supporting their well-being and personal growth in every aspect of their journey.

About the Role:

Reporting to the General Manager, Foster and Kinship Care, the Business Support Officer is responsible for supporting the day-to-day administrative operations of the organisation and assisting corporate services to maintain effective and efficient service delivery across the Foster & Kinship Care division. You will be an effective, determined, and proactive administrator who contributes to the development and smooth operation of daily functions within the organisation. This position requires strong administrative and organisational skills to ensure effective corporate planning, accurate recordkeeping, and predictable processes that support case workers, management, and the senior leadership team.

Key responsibilities will include:

• Perform accurate data entry, record management, and maintain up-to-date documentation.
• Coordinate administrative tasks such as filing, scanning, preparing correspondence, and managing compliance documents.
• Provide administrative support to case workers, leadership, and overall program delivery.
• Assist with implementing policies and procedures, including training staff on systems and processes.
• Respond to enquiries from staff, stakeholders, carers, and the public, and follow up on missing documentation from audits.
• Review and improve administrative processes, compile staff feedback, and manage confidential information appropriately.
• Prepare and maintain spreadsheets, reports, meeting schedules, agendas, minutes, and event logistics.
• Support additional tasks such as donation pickups, community activities, and blue card compliance management.

What's on Offer:

• Full-time permanent role
• Monday to Friday - No weekends
• No use of personal vehicle while at work
• $65,000 per annum plus super
• Access to EAP
• Supportive leadership with professional development opportunity

Qualifications/Requirements:

• Certificate III or IV in Business Administration, Community Services, or a related field, or equivalent experience (desirable)
• Demonstrated experience in an administrative or business support role (preferably within community services, child protection, or a similar regulated environment).
• Strong organisational and time management skills with the ability to prioritise tasks and meet deadlines.
• High attention to detail and accuracy with strong written and verbal communication skills.
• Competent in Microsoft Office Suite (Word, Excel, Outlook, SharePoint) with the ability to prepare spreadsheets, reports, and documentation.

• Ability to take clear and comprehensive meeting minutes.

• Current Australian driver's licence (Open or P2) and ability to travel within the Bundaberg area if needed

• Working with Children Check (blue card) or able to obtain
• NDIS Working Screening check (yellow card) or able to obtain
• Satisfactory national police check or able to obtain
• Satisfactory LCS check or able to obtain

How to apply:

Please complete and submit your cover letter explaining how your skills, experience, and personal attributes qualify you to succeed in completing the key responsibilities.

If this sounds like an opportunity for you, or should you have further questions or require more information, please contact

We are committed to promoting diversity and cultural inclusivity. DCC Industry Group is an equal opportunity employer and encourages applications from people of all backgrounds, including CALD, LGBTQIA+, women, and First Nations people.