Business Support and System Administration

**JOIN US - SHAPE LIVES - BUILD YOUR CAREER**

Challenge Community Services has been a cornerstone of community support for over 65 years, providing a wide range of services including Disability Services, Foster Care, Allied Health, and supported employment. Our mission is to empower individuals and enhance the communities we engage with through compassionate, collaborative, and people-focused services.

About the Role:
**The Business Support and Systems Administration Coordinator role will be based in Ipswich but will oversee and support multiple sites across Queensland, the Mid North Coast, and the Hunter regions.**

The Business Support and Systems Administration Coordinator is a key role responsible for managing service delivery data and compliance matters. This position combines high-level analytical skills with a sound understanding of NDIS and other government-funded programs to ensure transparent and compliant customer service delivery.

You will oversee office functionalities, manage customer engagement processes, and contribute to continuous improvement initiatives.
- ** Liaison and Engagement**: Manage referrals and client engagement, ensuring service alignment with funded plans and compliance with agreements.
- ** Administrative Support**: Provide high-level administrative support, including reporting, auditing, and budget monitoring.
- ** Team Collaboration and Training**: Communicate with team members, foster a supportive environment, and deliver training to improve efficiency.
- ** Innovation and Improvement**: Contribute to regional projects, introduce service enhancements, and seek process improvements.
- ** Communication and Reporting**: Update workflow statuses, report to senior management, and support temporary staff for operational continuity.

About You:
**Essential**:

- Administrative experience, ideally with NDIS or similar programs.
- Proficiency in client management systems, Microsoft Office Suite (Excel pivot tables, Power BI).
- Strong skills for engaging with clients and stakeholders.
- Ability to manage tasks, prioritise, and manage time effectively.
- Experience in training and supporting team members.
- Understanding of NDIS service agreements and funding.
- Highly organised and detail-focused.
- Strong problem-solving and innovative thinking.
- Ability to work independently and in a team.
- Commitment to ongoing learning and development.
- Degree or qualification in Business Administration or a related field

**Desirable**:

- Experience in the disability or aged care sector
- Experience in a similar role within a not-for-profit organization
- Advanced skills in rostering or client management software.
- Relevant tertiary qualifications or certifications.
- Track record of implementing innovative solutions.

**Requirements**:

- Current Australian Driver’s Licence.
- Current NSW Working with Children’s Check
- NDIS Worker Screening Check
- Current Police Check
- COVID-19 vaccination certificate.

Why Join Us?
- ** Career Growth**: Engage in continuous professional development and take part in our leadership succession planning.
- ** Meaningful Work**: Make a significant impact in the lives of individuals with disabilities and their support networks.
- ** Supportive Environment**: Work in a collaborative team that values your expertise and contributions.
- ** Salary Packaging Options and Entertainment/Meal Card** (if eligible)
- ** Celebrate You**: Take a day off on your birthday

**How to apply**:
Confidential enquiries can be made by contacting Andrew Keenan

**Applications Close: 1st November 2024**

**We acknowledge the traditional owners of the land on which we work and live, and pay my respects to their elders past and present.