
Quality and Customer Lead
2 weeks ago
Our Dandenong facility is a hub of innovation. Following an $80 million investment in 2023, we're advancing again in 2025 with cutting-edge decoration technology, including the Velox Digital Printer—the first of its kind in the Southern Hemisphere. As we expand, we're looking for passionate professionals ready to grow with us.
The Role
We're looking for a Quality and Customer Lead to join our high-performing Dandenong team. In this key site-based role, you'll lead quality systems, drive continuous improvement, and be the first point of contact for customer quality issues. You'll also collaborate closely with stakeholders across operations, engineering, and marketing to uphold the highest standards of product excellence.
This is an exciting opportunity for a quality professional with a strong background in FMCG, food safety systems, and stakeholder engagement to make a real impact in a dynamic manufacturing environment. The role reports to the Operations Manager and works closely with the National Quality Manager as well as key cross-functional teams, operations, engineering and marketing.
Key Responsibilities
- Lead all site Quality Assurance and Control activities
- Manage customer complaints and non-conformance reports
- Maintain and ensure compliance with HACCP, GMP, ISO 9001
- Oversee internal and external quality and food safety audits
- Coach internal teams on quality systems and best practices
- Own quality across warehousing, transport, and production
- Lead quality trials, decoration approvals, and system improvements
- Analyse quality data and drive continuous improvement initiatives
What You Bring
- 5+ years' experience in FMCG quality roles, ideally in manufacturing
- Tertiary qualifications in Quality, Food Technology, or related field
- Expertise in HACCP, GMP, ISO 9001 (Lead Auditor certification desirable)
- Strong experience with SPC, root cause analysis, and QA systems
- Excellent communication, stakeholder management, and problem-solving skills
What we offer
- Competitive Salary: Achievements are celebrated through our rewards and recognition program.
- Health & Wellness Benefits: Access discounted health insurance and gym memberships, and wellness programs.
- Discounts: On drinks packages with Cellar Door and Asahi, Budget Car Rentals and more.
This is a rare opportunity to lead quality in a high-growth environment. If you're ready to make an impact, we'd love to hear from you. Apply now to join a team that values innovation, collaboration, and excellence.
-
Quality Manager
3 days ago
Dandenong, Australia Pact Packaging Full time**Company Description** Our Pact Packaging division is pioneering a whole of product lifecycle approach to sustainable packaging solutions. Partnering with global brands to local dairy producers, we integrate supply chain efficiencies and sustainable practices into everything we design and manufacture. As Quality Assurance Manager you will be accountable...
-
Business Customer Development Lead
5 days ago
Dandenong, Australia Aussie Broadband Full time**Introduction**: Why work for Aussie? For the same reason our customers love us. We are Australian operated, local from the ground up. We’re recognised for our quality, great value internet, phone and mobile services that suit the needs of Australians and we like to punch way above our weight in the industry. **Our fantastic culture thrives on our...
-
Mechanical Fitter
1 week ago
Dandenong, Australia Lead Group Consultancy Full timeAmazing team with exciting work environment! - Opportunity to join a global company! **The Company**: Join a leading provider of underground mining solutions committed to delivering exceptional service. We are expanding our team and seeking both trade qualified and experienced Pump Fitters to join us in South Melbourne. **The Role**: We are looking for a...
-
Customer and Market Lead Southern
2 weeks ago
Dandenong, Australia Senior Leadership InfraBuild Full time**About the role**: Reporting to the National Marketing and Product Manager, play an integral role in the strategic execution of National Market and Customer initiatives, to drive best practices across our footprint to achieve financial and market share objectives. This role can be based out of either VIC (Dandenong or Derrimut) OR SA (Pt. Adelaide)...
-
Customer Service Lead
6 days ago
Dandenong, Australia Supply Chain Full time**About Woolworths Group** Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is...
-
Quality & Environmental Coordinator
6 days ago
Dandenong, Australia Mackay Consolidated Industries Pty Ltd Full time**Description**: About us We are an Australian Manufacturing Company located in Dandenong, we offers many staff benefits, including a competitive salary, helpful team, with opportunities for growth and development. Come join a team that encourages ideas and empowers their team to perform. **Tasks & responsibilities** - Coordinate the Internal Audit...
-
Quality and Inspection Coordinator
1 week ago
Dandenong, Australia Shearform Pty Ltd Full time**Job Title**: Quality and Inspection Coordinator **Company**: Shearform Pty Ltd **Location**: Dandenong South, Victoria, Australia **Employment Type**: Full-time **About Us**: At Shearform, we pride ourselves on delivering high-quality steel products that meet and exceed our customers' expectations. We are a dynamic and innovative manufacturing company...
-
Quality Control Officer
2 weeks ago
Dandenong, Australia Nick Scali Furniture Full timeNick Scali Furniture is a nationally recognised household name founded in 1962. As a market leader, we pride ourselves on being experts in luxury furniture design. With over 50+ stores across Australia and New Zealand, we are continuing to grow with new stores opening this year. We have an opportunity for a Quality Control Supervisor to join our Keysborough...
-
Quality Specialist
5 days ago
Clayton South, Australia McCormick & Company Full timeQuality Specialist McCormick VIC There's never been a more exciting time to be at McCormick Australia. We're a respected global flavour leader with more than 12,000 employees across 27 countries. From favourite drinks to iconic burgers and in every aisle in the grocery store, McCormick is flavouring many of the biggest brands you know. What makes us a great...
-
Technical Lead
5 days ago
South Bank, Australia Product and Technology Full time**Refer a friend** **Job no**: 524058 **Brand**: Product and Technology **Work type**: Fixed Term Contract **Location**: Queensland **Categories**: Information & Technology **_12 Month contract_** **_ Ciao, Merhaba_**,** **_こんにちは_**_, Hallo!_** At **Flight Centre Travel Group** (FCTG) our purpose is to_ 'open up the world for those who want to...