Customer Service Lead

**About Woolworths Group**

Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand’s largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.

**Supply Chain Customer Service Lead | Dandenong South Location
- Permanent full-time opportunity, Night shift (1900-0530) on a rolling 4 day roster (4 on, 4 off)
- Build your career with us, working at the Supply Chain Customer Support Hub
- Work for Australia’s largest retailer based at the Melbourne South Distribution Centre in Dandenong South, Victoria

**About The Role
**The Supply Chain Customer Service Lead will respond to customer service requests and queries, reducing workload for the DC teams and improving service outcomes for our many customers. You will maintain healthy communication between Supply Chain and Store Operations across all brands and varying stakeholder levels. Capture requests and queries in relevant systems to enable speedy resolution, manage ongoing reporting and strive for continuous business improvement.

**Key responsibilities will include but are not limited to:
- Accurate data entry and excellent communication is key to the success and credibility of this department. When under pressure, support should be sought to ensure a high level of accuracy
- Escalate issues if the answer is unclear, or if escalation criteria is met
- Maintain stakeholder contact information and groups to ensure communications are always relevant
- Ensure timely resolution of issues by following up and escalating where applicable

**About You
**To make this role your own, you will ideally come from a Store or DC background with strong customer facing experience.
Additional skills and experience which would set you up for success in this position, will include:

- A self starter with a passion and drive for personal development
- Great verbal and written business communication skills
- An analytical mind and an ability to problem solve
- Be curious and detailed: Ask plenty of questions, seek the root cause before determining a resolution path.
- Strong attention to detail and be adept at recording as much detail as possible
- An ability to stay calm, prioritise effectively and remain focussed when under pressure
- A passion for Customer Satisfaction and a ‘can do’ attitude
- Proficient in computer systems such as Microsoft or Google Suite and have confidence in navigating new systems
- Confidence to resolve business requests that may require engaging stakeholders in different parts of the business
- Adaptability to this new role evolving and growing
- Experience in a customer facing role is highly desirable

**Why you’ll love it here**
In addition to this exciting role, these are some of the benefits we offer:

- An attractive remuneration package
- Team member discounts at all of Woolworths businesses
- Take the next step in your career
- The opportunity to collaborate with some of the brightest and best minds in Australia across our brands
- An exciting career - as our business grows, so do the opportunities for our people

**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

**We’d love to hear from You