Technical Lead

**Refer a friend**

**Job no**: 524058
**Brand**: Product and Technology
**Work type**: Fixed Term Contract
**Location**: Queensland
**Categories**: Information & Technology

**_12 Month contract_**

**_ Ciao, Merhaba_**,** **_こんにちは_**_, Hallo_**

At **Flight Centre Travel Group** (FCTG) our purpose is to_ 'open up the world for those who want to see'_. Every day, we give people all around the world the opportunity to experience something really amazing - travel

As a Technical Lead in the Unified Communications team, you'll have a hands-on role in building and delivering high quality, reliable and scalable solutions as well as enabling, supporting and leading our engineers.

You will have a strong focus on the Genesys platform, responsibility for building solutions and quality control of the engineers within the Unified Communications team. Working within our Global Technology division, Enterprise Technology Services (ETS), with Product Managers and Solution Engineers to provide technology that meets customer needs.

If you enjoy being responsible for work allocation as well as coaching and developing engineers, please apply

**Day in the life**:

- Manage internal and external project resources to deliver projects to agreed timelines
- Be an expert in your domain, live and breathe the product, advocating the customers voice
- Influence the design of major projects and system improvements to the Genesys
- Support and prioritise product and customer requirements by providing technical expertise to implement best practice configuration and playbooks
- Work closely with Product Manager and Solutions Engineers to ensure timely delivery of technical solutions to address business objectives
- Perform testing and quality assurance processes on work of the team and external resources
- Manage all internal and external relationships in the best interests of ourcustomer
- Promote and support best practices
- Approve and orchestrate changes to ETS platform standards and product features / functionality following FCTG ITIL Change Management policy
- Management of ongoing problems in line with ETS problem management processes
- Perform risk management to minimise business impact and risks.
- Be across new and emerging technologies in relation to existing platform

**You'll be perfect for the role if you have**:

- Minimum 5 years experience in the Genesys Cloud environment in engineering, product management or technical lead roles
- Minimum 5 years leadership experience
- Degree qualified in IT, Business or related field
- Genesys certification is desirable
- ITIL Certification is desirable
- Experience working in Webex environments is an added advantage
- Proven experience working within a large organisation with geographically disperse sites
- Experience working in a troubleshooting environment focusing on time critical and customer impacting challenges

**Why Flight Centre?**
- ️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

**We value you**:
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to _come as you are; _to foster inclusivity and collaboration. We celebrate you.

**Who we are**:
Since our beginning, our vision has always been to _open up the world for those who want to see._

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting Together, we are a _family _(we call ourselves _Flighties_).

We offer genuine opportunities f