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Service Delivery Manager

2 weeks ago

Sydney, New South Wales, Australia Schneider Electric Full time $90,000 - $120,000 per year

About Us:

Our Digital Buildings Business creates integrated, multi-layered solutions that specialize in combining building services & intelligent automated systems. Our solutions enable owners, end users and custodians (such as; Commercial buildings, Hospitals and Data Centers), to intelligently monitor, meter and control the attributes of their assets in real time, reducing consumption and improving reliability and quality.

The Opportunity:

Based in Sydney, we have an opportunity for an individual to join the Schneider team in the capacity of Service Delivery Manager. Reporting to the Regional Services Manager you will build upon the branch reputation for excellent customer service and satisfaction. Leading a team of service technicians, engineers and other specialists with application knowledge in the areas of HVAC, Controls, Energy Monitoring, Management and Efficiency, Networking, Security, Cyber Security and Systems Integration.

Whilst additionally identifying opportunities to build upon in the areas of field quotes and small works. It will be a challenging but highly rewarding position.

Your key responsibilities will include:

  • Service & maintenance delivered by your team with a focus on client relationships and service delivery excellence.
  • Supporting the development and progression of all people within your team
  • Maintaining strong relationships with key customers to drive recurring work – maintenance, callouts, field quotes & SMWX.
  • Maintaining a high level of communication with staff to foster loyalty and retention whilst ensuring safe work practice compliance/safety, and performance.
  • Ensuring maintenance schedules in place for contracted sites are completed and closed within the month allocated.
  • Running operational meetings with customers and technicians to review and follow up maintenance status, works in progress, outstanding quotes and outstanding invoices.
  • Managing and delivering on service operations' key metrics including utilization, maintenance commitment and NPS.
  • Working closely with the team of service engineers to provide technical advice and support.

Why You:

You are someone who gets excited by innovation. You are a highly driven individual who wants to work for a values based organisation whose solutions are leading edge. You are focused, collaborative and passionate about the work that you do. In addition, you possess the following relevant skills:

  • Tertiary/trade qualifications in an engineering related discipline or Tertiary qualification in business.
  • Exposure to contract and portfolio management including financial responsibility and key deliverables.
  • Understand technical operations of customers site and offer value-added solutions/proposals for improvement.
  • Have strong communication skills and will be expected to deliver value propositions.
  • Support tender submissions, presentations, trainings to both external and internal stakeholders.
  • Ensure Key Performance Indicators are met across the team.
  • Excellent report writing and delivery skills.
  • Strong PC skills in Excel; Word & Office.
  • Sound organisation and time management skills.
  • High level view of NABERS, Energy, Water & Indoor Environment Quality (Preferred).
  • High level view of Building Management Systems (BMS) (Preferred).
  • High level understanding of Information Technology (IT) principles such as cybersecurity, networks and servers (Preferred).

Benefits of Working for Schneider Electric as a Service Delivery Manager:

The list is long but importantly we offer a competitive salary package, access to our employee share plan and salary continuance insurance. Beyond this we have a truly flexible work environment with opportunities to work remotely, on-site at customer locations or in our SMART Macquarie Park office facility, including an on-site gym.

Additionally, we offer all our employees a chance to build your career within our global organization. With our game changing 'Open Talent Market' you have the opportunity to; work on global projects, explore future roles or establish a mentorship to grow your skills. The opportunities are at your fingertips.

  • Competitive salary package
  • Flexibility at Work and Global Family Leave
  • Option to participate in our Share Program, with discounts and company contribution for employees
  • Potential opportunity to purchased further annual leave
  • Discounts at major vendors such as Clipsal, JB-HiFi and Hoyts just to name a few through our employee rewards schemes
  • Continuous training on Schneider products
  • Exposure to a market leader in sustainability and automation
  • Global support at your fingertips
  • Working in a well-balanced team and inclusive environment

We're a great place to work but we are continually striving to be the best place to work, join us and see how

Apply today

All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.

Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method.  If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

€25.7bn global revenue

employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.