Service Delivery Manager

3 days ago

Sydney, New South Wales, Australia Westpac Group Full time $180,000 - $250,000 per year

Create your best future and join Westpac as a Service Delivery Manager - Observability.

What's the role?

The purpose of this role is to lead the delivery of enterprise-wide observability services that enable proactive and predictive management of technology. This position is pivotal in driving operational excellence, customer satisfaction, and strategic alignment across both infrastructure and application domains. You will oversee vendor performance, service KPIs, and the adoption of AI-Ops capabilities to transform the management of technology incidents and problems.

This role will be responsible for managing service delivery across observability tools (Elastic, Splunk, Grafana, AppDynamics) and network tools, ensuring that performance metrics such as MTTR, SLA/SLO adherence, and customer satisfaction are met. It will involve collaborating with business units to tailor solutions based on service requirements while maintaining strong relationships with both internal stakeholders and external vendors. Additionally, the role includes leading readiness assessments, overseeing observability release sign-offs, and maintaining comprehensive documentation and audit trails for all service delivery activities.

What do I need?

  • 5-10 years IT Service Delivery.
  • 5 years of Customer Relationship Management.
  • IT Service Delivery Management.
  • Tertiary qualifications.
  • Industry Qualifications.

Why join us?   

We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:
  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
  • Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. 
  • Tailored learning and development opportunities to help your grow your career within the bank. 
  • Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.

#LI-Hybrid. 

  • Portfolio Delivery Coordinator

    20 hours ago

    Sydney, New South Wales, Australia Delivery Centric Full time $80,000 - $120,000 per year

    ROLE: Portfolio Delivery Coordinator LOCATION: SydneyAs a Portfolio Delivery Coordinator you will:Provide dedicated coordination support across the Customer Platforms portfolio delivery teams, assisting in the planning, tracking, and delivery of multiple projectsTrack project status and provide updates to relevant stakeholders on progress, risks, and any...

  • Service Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia Seisma Full time $180,000 - $250,000 per year

    Job Title: Service Delivery ManagerLocation: SydneyEmployment Type: PermanentSeisma is seeking a Service Delivery Manager to lead and drive operational excellence across our Microsoft and Google practices. This pivotal role ensures seamless delivery of managed services, aligning performance with client objectives while upholding SLAs and best-practice...

  • Service Delivery Manager

    21 hours ago

    Sydney, New South Wales, Australia Fusion5 Full time $80,000 - $120,000 per year

    Be the go-to for client success and service delivery.Lead projects, support, and work orders with precision.Spot growth opportunities and drive real value.We're on the lookout for a Service Delivery Manager located inSydney, who thrives on building strong client relationships, driving operational excellence, and delivering value through smart, scalable...

  • Senior Manager Delivery

    6 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $120,000 - $180,000 per year

    Senior Delivery ManagerNSW Government Digital Channels Temporary role until 30 September 2026 (with possible option for extension)Salary and Grade: 11/12Location: Primary location McKell, Sydney 2000Mandatory skills: Website migration with Drupal 10, Scale Agile Framework (SAFe), JiraLead and manage delivery team/s to successful milestones and outcomesMake...

  • Service Delivery Manager

    3 days ago

    Sydney, New South Wales, Australia Seisma Full time

    Job Title: Service Delivery ManagerLocation: SydneyEmployment Type: PermanentAbout the Company:Seisma Group (formerly Data Addiction) is rapidly growing its Microsoft and Google practices across ANZ. We are leaders in delivering cutting-edge solutions across Data, AI, D365, Azure, and Google Cloud. If you have a passion for technology, enjoy customer-facing...

  • Service Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia SEISMA GROUP Full time $120,000 - $180,000 per year

    Job Title: Service Delivery ManagerLocation: SydneyEmployment Type: PermanentAbout the Company:Our Microsoft practice with Seisma Group (formerly Data Addiction), continues to grow across ANZ. We are leaders in delivering Microsoft solutions for clients across Data, AI, D365 and Azure. If you are a data person at heart, you love Microsoft and you want to...

  • service delivery manager

    3 days ago

    Sydney, New South Wales, Australia Sekuro Full time

    About the RoleWe are seeking a highly motivated and experienced Service Delivery Manager to join our Managed Security Services team. In this critical role, you will be responsible for ensuring the seamless delivery of cybersecurity services to our clients, acting as their trusted advisor and primary point of contact. You will bridge the gap between our...

  • Service Delivery Management

    3 days ago

    Sydney, New South Wales, Australia CareCone Group Full time $120,000 - $180,000 per year

    Role: Service Delivery Management - Java Applications (Airport/Airline/ Aviation Domain)Location: Sydney/ BrisbaneFulltime (Permanent)Job Description:Lead end-to-end service delivery of Java-based applications in the Airport/Airline domain ensuring high availability and performance.Manage incident, problem, and change processes to maintain application...

  • Service Delivery Manager

    22 hours ago

    Sydney, New South Wales, Australia Bravura Solutions Full time

    Bravura's Commitment and MissionAt Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.As a Global FinTech market...

  • Service Delivery Manager

    7 days ago

    Sydney, New South Wales, Australia AMP Services Full time $120,000 - $180,000 per year

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...