Service Delivery Management

3 days ago

Sydney, New South Wales, Australia CareCone Group Full time $120,000 - $180,000 per year

Role: Service Delivery Management - Java Applications (Airport/Airline/ Aviation Domain)

Location: Sydney/ Brisbane

Fulltime (Permanent)

Job Description:

  • Lead end-to-end service delivery of Java-based applications in the Airport/Airline domain ensuring high availability and performance.
  • Manage incident, problem, and change processes to maintain application stability and compliance with SLAs.
  • Collaborate with business stakeholders (airlines, airports, operations teams) to align IT services with aviation operational needs.
  • Drive root cause analysis and implement preventive measures for recurring issues in mission-critical airline systems.
  • Oversee development, deployment, and support of Java applications used for passenger services, flight operations, and ground handling.
  • Ensure adherence to ITIL processes, security policies, and regulatory standards relevant to aviation.
  • Coordinate with vendors, partners, and offshore teams for seamless delivery and support.
  • Monitor KPIs, prepare service performance reports, and drive continuous improvement initiatives.
  • Provide technical leadership to support teams, mentoring them on Java and airline-specific applications.
  • Act as a single point of accountability for application delivery, ensuring operational excellence in the airline/airport environment.

Interested Candidates can share their updated resumes on or can reach me on

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