Service Delivery Manager

Service Delivery Manager – ACL, SST & CLS Programs
(Kempsey area)
Location: Mid North Coast (Kempsey area)
Employment Type: Permanent Full-time

About the Role
We are seeking a dynamic and experienced Service Delivery
Manager to lead and coordinate service delivery across our ACL , SST,
and CLS programs. This role is pivotal in ensuring high-quality,
person-centred services that align with our values and strategic goals.

Key Responsibilities
-Lead
and manage service delivery across ACL, SST, and CLS programs, ensuring
consistency, quality, and compliance.
-Collaborate
with multidisciplinary teams to drive continuous improvement and
innovation in service delivery.
-Monitor
program performance, outcomes, and client satisfaction, using data to
inform decisions.
-Support
staff development and performance through coaching, supervision, and
training.
-Ensure
services are trauma-informed, strengths-based, and culturally responsive.
-Liaise
with internal stakeholders, funding bodies, and community partners to
maintain effective relationships and service integration.
-Contribute
to strategic planning and reporting activities.

About You
-Relevant
qualifications in Disability, Community Services, or a related field.
-Proven
experience in service delivery management within the community, mental
health, or disability sectors.
-Strong
leadership, communication, and stakeholder engagement skills.
-Demonstrated
ability to manage complex programs and drive outcomes.
-Knowledge
of trauma-informed and recovery-oriented practice frameworks.
-Ability
to work collaboratively in a fast-paced, multidisciplinary environment.

- Current
NDISWSC, WWCC (or willingness to obtain)

-Current NSW Drivers Licence 

Why join New Horizons and amazing benefits we offer?
-New Horizons pays above the award & penalty rates
-Salary packaging
options that reduce your taxable income and increase your
take-home pay Up to $15,900 for general living expenses and $2.6K meal
& entertainment & Novated Leasing.
-Monthly
RDO's in addition to annual leave (Fulltime - employees only)
-Fitness
Passport – Discounted gym membership
-Employee
Assistance Program (EAP) for employees and family members.
-Paid
Parental Leave: Comprehensive leave to support growing families.

At New Horizons, we are passionate about creating a unified
organisation where our teams work seamlessly together to deliver exceptional
service that enhances the lives of our customers while at the same time
improving employee experience and career development opportunities. We align
our work with our organisation's values - fostering a culture
of collaboration, trust, and accountability. As part of our team, you'll
be empowered to take initiative and use your talents to improve the lives of
our customers. Together, we are a community committed to transforming lives
through our services, embracing challenges with creativity and adaptability for
lasting positive impact.

How to Apply:
To register your interest, please click 'Apply Now' and provide a resume and
cover letter outlining your suitability for the role.

If you have questions about this role, or would like to discuss any reasonable
adjustment you may require throughout the recruitment process, or require
alternate method of submitting your application, please email

Due to high volume of applications, only shortlisted
candidates will be contacted

IMPORTANT: New Horizons is an equal
Opportunity Employer, and our people represent the community which we service.
We invite all the applicants to apply, including First Nations People, and
people from diverse social, cultural and gender backgrounds. Due to the
specific support needs of the customer base and the inherent program
requirements, there is a genuine occupational requirement for female applicants
to apply, under the exception clause of the NSW Anti-Discrimination Act 1977 –
Section 31.
New Horizons values diversity and encourages
applications from people from all walks of Life. Our vision is to see happy
inclusive communities work together in collaborative and inclusive ways to
create opportunity and improve quality of life. Our workforce proudly reflects
the local communities we connect with and support.

New Horizons values diversity and encourages
applications from people from all walks of Life. Our vision is to see happy
inclusive communities work together in collaborative and inclusive ways to
create opportunity and improve quality of life. Our workforce proudly reflects
the local communities we connect with and support. New Horizons acknowledges
all aboriginal and Torres Strait Islander peoples as the traditional custodians
of the land.