Service Delivery Manager

2 weeks ago

Sydney, New South Wales, Australia Fusion5 Full time $80,000 - $120,000 per year
  • Be the go-to for client success and service delivery.
  • Lead projects, support, and work orders with precision.
  • Spot growth opportunities and drive real value.

We're on the lookout for a Service Delivery Manager located in
Sydney
, who thrives on building strong client relationships, driving operational excellence, and delivering value through smart, scalable service delivery.

About the Role

As a Service Delivery Manager, you'll be the trusted point of contact for our customers post-implementation, ensuring seamless delivery of support, work orders, and projects. You'll lead monthly and quarterly account meetings, manage service contracts, and coordinate resources across teams to meet client expectations and business outcomes.

Key Responsibilities

  • Own the operational delivery for assigned customers within the Customer Success Team.
  • Lead customer meetings, manage work orders, and oversee project execution.
  • Ensure contract obligations, licenses, and renewals are proactively managed.
  • Drive continuous service improvement and customer satisfaction.
  • Manage escalations, SLAs, and critical incidents with professionalism and urgency.
  • Identify commercial opportunities and contribute to revenue growth.

What You'll Bring

Your ability to think critically, adapt quickly, and communicate with clarity and empathy. You are client-focused, resilient under pressure, and proactive in solving problems and driving continuous improvement. Your initiative and commercial awareness help you balance delivery excellence with business outcomes.

  • Proven experience managing service delivery across multiple client engagements.
  • Strong commercial acumen and ability to identify upsell opportunities.
  • Excellent communication and stakeholder management skills.
  • Hands-on experience with SLAs, KPIs, and service metrics.
  • Familiarity with PSA tools or project management systems (e.g., Jira, MS Project).
  • ITIL, PMP, or Agile certifications are highly desirable.

Why Join Fusion5?

We're serious about continuous growth and improvement — both in our people and the way we deliver our services to our customers. We're going from good to great in everything we do.

We offer training certifications, career development paths and a whole range of opportunities to grow and develop professionally.

  • Be part of a people-first culture that values collaboration, innovation, and growth.
  • Work with leading-edge technologies and a diverse portfolio of clients.
  • Enjoy flexible working arrangements and a supportive team environment.
  • Make a real impact in shaping service excellence and client success.

Ready to lead with purpose and deliver exceptional service?
Apply now and help us shape the future of enterprise technology at Fusion5.

  • Portfolio Delivery Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Delivery Centric Full time $80,000 - $120,000 per year

    ROLE: Portfolio Delivery Coordinator LOCATION: SydneyAs a Portfolio Delivery Coordinator you will:Provide dedicated coordination support across the Customer Platforms portfolio delivery teams, assisting in the planning, tracking, and delivery of multiple projectsTrack project status and provide updates to relevant stakeholders on progress, risks, and any...

  • Network Management Specialist

    7 days ago

    Sydney, New South Wales, Australia iMile Delivery Full time $60,000 - $120,000 per year

    Role Overview:As an important member of our network management middle-platform team, you will be responsible for network planning, vendor (CSP) management, network expansion, and the development and optimisation of operational processes. You will manage parcel delivery network grids, analyse regional performance, oversee vendor onboarding and evaluation, and...

  • Service Delivery Manager

    4 days ago

    Sydney, New South Wales, Australia Seisma Full time $180,000 - $250,000 per year

    Job Title: Service Delivery ManagerLocation: SydneyEmployment Type: PermanentSeisma is seeking a Service Delivery Manager to lead and drive operational excellence across our Microsoft and Google practices. This pivotal role ensures seamless delivery of managed services, aligning performance with client objectives while upholding SLAs and best-practice...

  • Service Delivery Manager

    4 days ago

    Sydney, New South Wales, Australia SEISMA GROUP Full time $120,000 - $180,000 per year

    Job Title: Service Delivery ManagerLocation: SydneyEmployment Type: PermanentAbout the Company:Our Microsoft practice with Seisma Group (formerly Data Addiction), continues to grow across ANZ. We are leaders in delivering Microsoft solutions for clients across Data, AI, D365 and Azure. If you are a data person at heart, you love Microsoft and you want to...

  • Service Delivery Manager

    7 days ago

    Sydney, New South Wales, Australia Centorrino Technologies Full time $80,000 - $120,000 per year

    Join Centorrino Technologies: Innovate, Grow, and Thrive with UsAt Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we're not stopping...

  • Account Manager – Logistics Industry

    1 week ago

    Sydney, New South Wales, Australia iMile Delivery Full time $60,000 - $120,000 per year

    About the roleWe are seeking an energetic and customer-focusedAccount Managerto join our sales team. In this role, you will be responsible for managing and expanding relationships with our e-commerce clients, particularly those from the Chinese market.The ideal candidate will have solid experience in the Australian logistics industry, excellent communication...

  • Service Delivery Manager

    7 days ago

    Sydney, New South Wales, Australia Centorrino Technologies Full time $80,000 - $120,000 per year

    Join Centorrino Technologies: Innovate, Grow, and Thrive with UsAt Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we're not stopping...

  • Service Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia Bravura Solutions Full time

    Bravura's Commitment and MissionAt Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.As a Global FinTech market...

  • Service Delivery Manager

    1 week ago

    Sydney, New South Wales, Australia Aptitude Software Full time $120,000 - $180,000 per year

    As a Service Delivery Manager at Aptitude, you will be the ambassador of our Assure offering, ensuring seamless delivery according to contractual obligations. You will onboard clients, manage relationships with a "Client First" attitude, and become a trusted advisor and escalation point for any issues. Your role is crucial in ensuring that SLAs and KPIs are...

  • Service Delivery Manager

    6 days ago

    Sydney, New South Wales, Australia New Horizons Full time $80,000 - $120,000 per year

    Service Delivery Manager – ACL, SST & CLS Programs(Kempsey area)Location: Mid North Coast (Kempsey area)Employment Type: Permanent Full-timeAbout the RoleWe are seeking a dynamic and experienced Service DeliveryManager to lead and coordinate service delivery across our ACL , SST,and CLS programs. This role is pivotal in ensuring high-quality,person-centred...