Service Delivery Management
2 weeks ago
Manage incident, problem, and change processes to maintain application stability and compliance with SLAs.
Collaborate with business stakeholders (airlines, airports, operations teams) to align IT services with aviation operational needs.
Drive root cause analysis and implement preventive measures for recurring issues in mission-critical airline systems.
Oversee development, deployment, and support of Java applications used for passenger services, flight operations, and ground handling.
Ensure adherence to ITIL processes, security policies, and regulatory standards relevant to aviation.
Coordinate with vendors, partners, and offshore teams for seamless delivery and support.
Monitor KPIs, prepare service performance reports, and drive continuous improvement initiatives.
Provide technical leadership to support teams, mentoring them on Java and airline-specific applications.
Act as a single point of accountability for application delivery, ensuring operational excellence in the airline/airport environment.
Interested Candidates can share their updated resumes on sourabh.sood@carecone.com.au or can reach me on +61 251 103 879.
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