Service Delivery Manager

1 week ago

Sydney, New South Wales, Australia SEISMA GROUP Full time $120,000 - $180,000 per year

Job Title: Service Delivery Manager

Location: Sydney

Employment Type: Permanent

About the Company:

Our Microsoft practice with Seisma Group (formerly Data Addiction), continues to grow across ANZ. We are leaders in delivering Microsoft solutions for clients across Data, AI, D365 and Azure. If you are a data person at heart, you love Microsoft and you want to grow rapidly in your career, this is the place for you. You'll also have the opportunity to work across a diverse set of rewarding industries, including NFP, utilities, government, property construction, education and health.

Overview:

Seisma is seeking a Service Delivery Manager to lead and drive operational excellence across our Microsoft and Google practices. This pivotal role ensures seamless delivery of managed services, aligning performance with client objectives while upholding SLAs and best-practice frameworks.

As the bridge between customers, delivery teams, and technology partners, you will manage governance, escalations, and proactive service improvements. You will also contribute to service design, transition, and operations for customer tenders in collaboration with Sales Enablement.

What you'll do:

  • Act as the key contact and escalation point for Microsoft & Google Managed Services clients.
  • Build strong customer relationships, driving satisfaction and retention.
  • Oversee daily service delivery, ensuring SLA and XLA targets are met.
  • Provide transparent reporting and insights to customers and executives.
  • Lead, mentor, and develop a high-performing Managed Services team.
  • Drive continuous service improvement and innovation.

What we're looking for:

  • 10+ years in Managed Service Delivery, with enterprise-level experience.
  • Expertise in Microsoft D365, Azure, and Fabric workloads.
  • Hands-on experience with Google Workspace and Google Cloud Platform.
  • Strong ITIL and IT Service Management governance knowledge.
  • Proven leadership, communication, and customer engagement skills.
  • Relevant certifications (e.g., ITIL V4, PMP, Microsoft, Google).

What we offer:

A strong learning and development environment.

Hybrid work-from-home/office arrangements.

An extra annual leave day for every year of service.

Superannuation increases paid in addition to your take-home salary.

Career development funding towards your professional growth with clear development frameworks.

Home office allowance to cover your work-from-home needs.

Wellness days to support your overall health, happiness and wellbeing.

A commitment to diversity to ensure that every employee feels valued and proud - we were recently voted a Great Place to Work by our team

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