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Building Support Client Coordinator

2 weeks ago

Brisbane, Queensland, Australia Real Estate Investment Finance Full time $70,000 - $75,000 per year

Building Support Client Coordinator

We're seeking a highly motivated Building Support Client Coordinator with the primary focus of looking after our clients throughout their building process. If you are an outgoing, and hardworking individual who is looking for a dynamic and engaging work environment where you can make a real difference, then we would love to meet you.

Why would you want to work with us?

We are one of Australia's best Real Estate & Investment companies helping our clients achieve wealth through property We love what we do, we have fun doing it, and we're looking for someone with a positive can do attitude, to be our new Building Support Client Coordinator to nurture our clients as they go through the building processes. Making sure they feel loved, heard and seen throughout each stage. We can promise you, no two days will be the same and you'll be filled with satisfaction with the part you get to play in helping people build their wealth through property.

About the role

  • Support all REIF clients from land settlement, through the construction journey of their new property and beyond
  • Liaise with and work as a team with other REIF departments
  • Work with builders and their extended teams to support the client journey process
  • Work with the REIF Property Specialists and Finance Specialists to keep key dates in focus and support with construction progress payments
  • Work with our business-to-business network to ensure a smooth process upholding brand and reputation.
  • Attend client's practical completions obtaining video testimonials and marketing collateral to enhance REIF's brand
  • Referrals to our network of suppliers as a part of the holistic journey
  • Support with client property handovers including coordinating property managers, building inspectors, property valuers and quantity surveyors
  • Post Care support at key dates for all completed client builds
  • Other ad hoc administrative duties

Professional attributes, skills and experience required:

  • Previous experience dealing with residential construction extremely advantageous
  • Excellent verbal and written communication skills
  • Impeccable approach to customer service with recent previous experience
  • Attention to detail and punctuality
  • Exceptional presentation skills, determination, and the drive to exceed client's expectations and business performance requirements.
  • Ability to communicate effectively over the phone, email and face to face
  • Genuine enjoyment in talking to clients and helping people
  • An open mind with a flexible attitude – we are always improving, and we value your input
  • Must be a team player with a positive and vibrant attitude

About Us

REIF is an exclusive finance and property group helping others achieve the dream of owning and building wealth through property.

We consist of a specialised team nationally who assist clients from First Homeowners to Savvy Investors.

We specialise in refinances, purchases, construction, SMSF, and everything in between within the residential market and we support all clients in the property purchase and investment space from start to finish and beyond

We have a multi-national client base, access to off the plan and new construction nationally through our strong base of builders, and work with a panel of over 35 lenders.

The REIF team has been extremely successful in achievements and has been finalists and award winners across multiple platforms.

  • AMA Australian Brokerage of the year – Diversification
  • AMA Young gun of the Year
  • Australian Small Business Champion – Business of the decade
  • Australian Small Business Champion – Entrepreneur of the year
  • Australian Small Business Champion – Growth award
  • Better Business Awards – Best Independent Office
  • Better Business Awards – Newcomer of the year x 2
  • National Mortgage Brokers – Top 11 Brokerages Nationally
  • Better Business Awards - Wellness Advocate of the Year
  • Better Business Awards - Best Branded Office
  • Better Business Awards - Best Customer Service
  • Better Business Awards - Best Finance Broker
  • Better Business Awards - Mentor of the Year
  • Women in Finance - Executive Assistant of the Year
  • AFR - Best Places to Work

How we will support YOU

  • On the job training and development provided within reason
  • An incredibly supportive team environment, always helping each other
  • A positive and fun place to work with no 2 days the same
  • Leadership that believes in you, and supports you on your growth journey
  • A team that welcomes you as one of their own into the REIF Family

If you are an outgoing, and hardworking individual who is looking for a dynamic and engaging work environment where you can make a real difference, then we would love to meet you

Salary - $70,000 - $75,000 + Super (depending on relevant experience)

Please submit your application in a PDF format

(Direct phone calls or emails to the company in relation any recruitment applications will not be accepted, please submit your resume via Seek and we will be in contact.)