Outcomes Lead

Working at Melba Support Services (Melba)

• We support people with disability to live the life they want.
• We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.
• Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.
• Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships.
• For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy. Melba won the 2023 National Disability Award for Excellence in Service Quality.

Why Join Us?

We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us

What you'll be doing (Key accountabilities)

• Work in accordance with Melbas Vision, Mission, Values, Human Rights, and Zero Tolerance.
• Work in accordance with Melbas Policies & Procedures and Quality Framework, including reporting requirements.
• Establish and manage the delivery of high-quality services to people with a disability in line with Melba's Vision, Mission & Values.
• Prepare required plans, reports, business cases and evaluations as required.
• Manage risk in a manner that accords individuals dignity, choice and control.
• Provide ongoing support and management to direct support staff and foster a workplace free from bullying and harassment.
• Through role modelling and positive work practices, lead a team of staff in providing a high quality and person-centred services to the people we support to ensure that individuals' physical, spiritual and emotional health is at optimal level.
• To actively participate in the recruitment, induction, orientation and training of staff.
• Working ub conjunction with other Outcomes Leads maintain person supported information and documentation.
• To develop agenda items for, and to lead regular staff meetings.
• To seek and receive ongoing feedback from individuals and staff to ensure the continual satisfaction and improvement of service delivery.
• To deliver supports and services in line with the principles of PBS (positive behaviour support).
• Respect and safeguard the Human Rights of people supported ensuring they feel safe, well and are free from abuse and neglect.

To effectively lead a team of staff to:

• Support individuals to develop and maintain family relationships, friendships and intimate relationships,
• Support individuals to become recognised and accepted as valued and contributing members of their community.
• Support individuals to use their preferred communication method and/or receive support that encompasses their preferred communication method.
• Provide supports that ensure an individual's health is maintained at an optimal level for that person.
• Ensure that the rostering of direct support staff is in line with each person's agreed supports as set out in their Service Agreement and compliant with the Melba Enterprise Agreement.
• Other duties as directed by the Outcomes Manager.

Your Background (Skills and attributes)

• A track record of effectively leading teams of staff to perform their roles to a high standard and to provide innovative and progressive service delivery models.
• An understanding of both physical and intellectual disabilities and other complex presentations (including mental health support).
• A good understanding of Positive Behaviour Support (PBS) and person-centred practice.
• Experience in supporting people with a disability and their families.
• Ability to advocate on behalf of people with intellectual disabilities.
• Experience in working effectively with people who have complex communication needs
• Strong interpersonal skills and ability to form effective working relationships with colleagues, management, families and external bodies. Strong interpersonal skills and ability to form effective working relationships with colleagues, management and external bodies
• Capacity to follow instructions, policies and procedures

Requirements

• Certificate IV in Disability or equivalent (desirable, not mandatory).
• A current First Aid and CPR Certificate.
• A current NDIS Worker Screening and Working with Children Check.
• The ability and relevant driver's license to perform travel and work a variety of shifts, including weekends. Position may also require working active nights.
• Compliance with OHS&W regulations, legislation, and Policies and Procedures is required.
• Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary.

Occupation Health Safety and Wellbeing (OHS&W)

• Take reasonable care for their health, safety and wellbeing and that of others
• Observe safe systems of work
• Follow OHS&W policies and procedures
• Report hazards, near misses and incidents in accordance with the agreed incident reporting system
• Compliance with OHS regulations, legislation and Policies and Procedures
• Successful completion of Pre-Employment Safety Screening checks and mandatory training and their subsequent renewals
• Contribute to a positive culture in relation to OHS&W and participate in consultative structures.

Inclusion at Melba

Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Straight Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children's wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.