Manager Outcomes

Employment | Little Collins Street (HQ) | Ongoing - Full-time

• Full-time Ongoing position, based at any of our NSW or VIC locations; to be negotiated
• Provide informed support and guidance on Outcomes Claims and the Claims process to the Workforce Australia Services (WAS) and Inclusive Employment Australia (IEA) Leadership team, Claims Officers, Mentors and subcontractors to ensure all outcome claims are submitted appropriately
• Annual salary is $100, % super
• Other benefits include:
• Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Flare Employee Discounts Program
• 17.5% Annual Leave Loading
• Employee Assistance Program (EAP)

About the role:

The Outcomes and Claims Manager plays a key role in supporting and guiding the Workforce Australia Services (WAS) and Inclusive Employment Australia (IEA) teams—including leadership, Claims Officers, Mentors, and subcontractors—through the outcomes claims process. This position is primarily responsible for ensuring that only legitimate claims are submitted, supported by appropriate and compliant documentary evidence. It also oversees the timely and accurate submission of claims, promotes ongoing education and collaboration across employment services staff regarding claims procedures, and leads the Outcomes and Claims team to maintain high standards of compliance and performance.

To be considered for this role, you will be able to demonstrate the following key selection criteria:

• Minimum of Diploma in Employment Services, Financial services, Business or similar; AND
• Minimum of 3 years' experience in managing multiple Employment programs including some leadership experience
• Sound understanding of the barriers and challenges faced by different client cohorts and ability to support employees in service delivery
• Ability to analyse, interpret and communicate documentary evidence
• Ability to demonstrate successful execution of claims process within Employment Contracts
• An understanding of audit processes and the provision of evidence required for internal and external audits
• Demonstrated ability to develop high performing teams, and to coach, mentor and manage employees effectively
• Strong interpersonal skills, including the ability to build and maintain relationships with internal and externalstakeholders as well as to influence and negotiate as part of resolving conflict around claims / claims process
• Makes good decisions based upon a mixture of analysis, wisdom, experience and judgement
• Obtains results by leading people through positivity and motivation
• High level verbal and written communication skills
• Business and financial acumen
• Time management and organisational skills
• Sound IT skills
• Understanding and appreciation of cultural diversity within the community
• Ability to navigate and respect different cultural norms and values

Applications for this position will be accepted up to 6 PM on Friday 19 September 2025, however interviews and/or other selection processes will commence as suitable applications are received.

To apply for this position please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values include: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights