Outcomes Lead

Working at Melba Support Services (Melba)

• We support people with disability to live the life they want.
• We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.
• Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.
• Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships.
• For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy. Melba won the 2023 National Disability Award for Excellence in Service Quality.

Why Join Us?

We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice.

This role is an outcomes lead position, in person, part-time, 15.2 hours per week on Thursdays and Fridays.

What you'll be doing (Key accountabilities)

• Work in accordance with Melba's Vision, Mission, Values, Human Rights, and Zero Tolerance.
• Work in accordance with Melba's Policies & Procedures and Quality Framework, including reporting requirements.
• Establish and manage the delivery of high-quality services to people with a disability in line with Melba's Vision, Mission & Values.
• Prepare required plans, reports, business cases and evaluations as required.
• Manage risk in a manner that accords individuals dignity, choice and control.
• Provide ongoing support and management to direct support staff and foster a workplace free from bullying and harassment.
• Lead a team of staff in providing high-quality, person-centred services to ensure individuals' physical, spiritual and emotional health is at an optimal level.
• Actively participate in recruitment, induction, orientation and training of staff.
• Maintain person-supported information and documentation in conjunction with other Outcomes Leads.
• Develop agenda items for, and lead regular staff meetings.
• Seek and receive ongoing feedback from individuals and staff to improve service delivery.
• Deliver supports and services in line with the principles of Positive Behaviour Support (PBS).
• Respect and safeguard the Human Rights of people supported, ensuring they feel safe, well and free from abuse and neglect.

Your Background (Skills and attributes)

• Track record of effectively leading teams to perform at a high standard and provide innovative service delivery models.
• Understanding of physical and intellectual disabilities and other complex presentations (including mental health support).
• Good understanding of Positive Behaviour Support (PBS) and person-centred practice.
• Experience in supporting people with a disability and their families.
• Ability to advocate on behalf of people with intellectual disabilities.
• Experience working with people who have complex communication needs.
• Strong interpersonal skills and ability to form effective working relationships with colleagues, management, families and external bodies.
• Capacity to follow instructions, policies and procedures.

Requirements

• Certificate IV in Disability or equivalent (desirable, not mandatory).
• Current First Aid and CPR Certificate.
• Current NDIS Worker Screening and Working with Children Check.
• Ability and driver's license to travel and work a variety of shifts, including weekends; position may require active nights.
• Compliance with OHS&W regulations, legislation, and Melba policies.
• Successful completion of pre-employment safety screening checks and mandatory training, and renewals.

Occupational Health, Safety and Wellbeing (OHS&W)

• Take reasonable care for your health, safety and wellbeing and that of others.
• Observe safe systems of work and follow OHS&W policies and procedures.
• Report hazards, near misses and incidents in the incident reporting system.
• Contribute to a positive culture in relation to OHS&W and participate in consultative structures.

Inclusion at Melba

Melba Support Services recognises the contribution of a diverse workforce and is an Equal Opportunity Employer. We value diversity and encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities and those from culturally and linguistically diverse backgrounds. Melba is committed to reasonable adjustments in recruitment and day-to-day work. All Melba staff and volunteers have a responsibility to safeguard children's wellbeing and safety.

Seniority level: Mid-Senior level

Employment type: Part-time

Job function: Health Care Provider

Industries: Community Services