Information Technology Service Delivery Manager

1 week ago

Sydney, New South Wales, Australia Baidam Pty Ltd Full time $120,000 - $180,000 per year

About Baidam Solutions

Baidam Solutions is a leading cybersecurity provider committed to empowering organizations through innovative security capabilities. We are experiencing strong growth and are seeking a highly motivated Service Delivery Manager to lead and grow our service delivery team. This role offers a clear pathway to becoming Head of Services, with responsibility for developing the business unit and building a high-performing team of cybersecurity professionals.

Position Summary

As Service Delivery Manager, you will oversee the end-to-end delivery of cybersecurity services for our clients, ensuring operational excellence, client satisfaction, and continuous improvement. You will play a key role in shaping and scaling Baidam's service delivery capabilities, mentoring team members, and driving strategic initiatives to elevate service standards.

This leadership role is designed for an experienced cybersecurity professional who aspires to build and lead a capable service delivery function and grow into Head of Services.

Key Responsibilities

  • Lead and manage the cybersecurity service delivery team, ensuring adherence to SLAs, operational metrics, and client expectations.
  • Develop and implement repeatable processes, frameworks, and SOPs to enhance service maturity and scalability.
  • Build strong client relationships as the primary escalation point for service delivery issues and strategic planning.
  • Drive continuous improvement initiatives across service operations, elevating quality, efficiency, and security compliance.
  • Collaborate with sales and account management to align service delivery with business growth objectives.
  • Recruit, mentor, and develop team members, nurturing high-potential talent aligned with Baidam's values and strategic goals.
  • Manage vendor and partner relationships, optimizing commercial and operational opportunities.
  • Provide clear reporting on service performance, risks, and opportunities to senior leadership.

Required Skills and Experience

  • Proven experience (5+ years) in cybersecurity service delivery.
  • Strong knowledge of cybersecurity frameworks, compliance standards, and operational best practices.
  • Experience managing client relationships and delivering high-quality cybersecurity services.
  • Demonstrated leadership capabilities with a history of building and developing teams.
  • Excellent communication, stakeholder management, and problem-solving skills.
  • Familiarity with ITIL, SLA management, incident and change management processes.
  • Strategic mindset with hands-on operational execution skills.

Career Progression

This role offers a structured pathway to Head of Services, with opportunities to lead the full business unit, refine service delivery strategy, and influence Baidam's growth trajectory in the Australian cybersecurity market.

  • Performance-based bonuses and additional benefits.
  • Career development support, leadership training, and mentoring programs.

If interested, please submit your resume and cover letter highlighting your leadership experience in cybersecurity service delivery and your ambition to grow into a senior leadership role.

  • Manager Technology Delivery

    3 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time $120,000 - $180,000 per year

    Manager, Technology Delivery (Strategy and Performance)See yourself in our teamThe Technology Delivery team exists to unlock the potential of our teams to create exceptional outcomes with our technology. We do this by working with teams and leaders across Technology and enabling great planning, continually improving our ways of working and uplifting our...

  • Technology Projects Delivery Manager

    18 hours ago

    Sydney, New South Wales, Australia KPMG Australia Full time $120,000 - $180,000 per year

    Join one of the world's leading professional services firms, renowned for driving innovation and delivering high-quality solutions. Focused on building efficiencies and leveraging cutting-edge technologies, the organisation fosters a collaborative and dynamic environment where individuals contribute to transformational business initiatives. This role...

  • Information Technology Manager

    1 week ago

    Sydney, New South Wales, Australia Chambers Russell Lawyers Full time $120,000 - $180,000 per year

    About Chambers Russell LawyersChambers Russell Lawyers is a national, dynamic and growing law firm with a strong reputation across building and construction, insurance, strata and community title, dispute resolution, and litigation, as well as property, personal injury, insolvency, and estate planning.Our firm is backed by strong nationwide industry and...

  • Delivery & Engineering Manager - Gaming Technology Services

    2 weeks ago

    Sydney, New South Wales, Australia Tabcorp Full time $200,000 - $250,000 per year

    Tabcorp is famous for winning moments. Behind (almost) all of them is great tech and a talented team of six hundred, passionate technology professionals. Together, we ensure our services are built sustainably to scale, handling over 1 billion bets annually.Our Tech Teams deliver gaming moments that pack a punch You will have the opportunity to innovate and...

  • Information Technology Manager

    15 hours ago

    Sydney, New South Wales, Australia Sympli Full time $120,000 - $180,000 per year

    IT ManagerWe're seeking an experienced IT Manager to lead Sympli's internal technology environment. Reporting to the CTO, you'll ensure secure, reliable and scalable IT operations, with a strong focus on security and ISO 27001 compliance. This is a hands-on leadership role supporting a small team, ideal for someone who thrives in a growing, maturing...

  • Delivery Manager – Emerging Technologies

    1 week ago

    Sydney, New South Wales, Australia Synechron Full time $180,000 - $250,000 per year

    Delivery Manager –Technologies (ANZ Region)Overall ResponsibilitiesAs theDelivery Manager –Technologies, you will lead Synechron's ANZ division focused on the identification, evaluation, and implementation of cutting-edge technologies. You will be responsible for aligning technology initiatives with business goals, ensuring successful project delivery,...

  • Technology Delivery Lead – Procurement

    2 weeks ago

    Sydney, New South Wales, Australia Resmed Full time $120,000 - $200,000 per year

    Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready...

  • Information Technology Manager

    6 days ago

    Sydney, New South Wales, Australia CAMILLA Full time $120,000 - $180,000 per year

    Are you ready to take the reins of technology at one of Australia's most iconic fashion brands?CAMILLA is on the hunt for a dynamic, solutions-focusedIT Managerto lead our IT Tribe and support our continued global growth. This role is perfect for someone who thrives in a fast-paced environment, has deep technical expertise, and is passionate about enabling...

  • Technical Services Manager

    2 weeks ago

    Sydney, New South Wales, Australia Integrated Technology Services (ITS) Full time $120,000 - $180,000 per year

    Operating since 1938, Linfox Armaguard Group has evolved from a cash-in-transit business to a leading secure currency supply chain and technology solutions enterprise. Trusted by our customers in banking, retail, hospitality, medical and government, we offer unrivalled reach to every corner of Australia. Our reputation is built on a culture of safety,...

  • Information Technology Risk Manager

    2 weeks ago

    Sydney, New South Wales, Australia KPP Search Full time $104,000 - $130,878 per year

    Technology Risk ManagerIT/Cyber/Data Risk ManagerFull TimeKPP Search partnering with a ASX group that has an ethos of putting customers first. They are in the process of growing their capabilities within technology and are currently seeking a technical IT/Cyber and Data Risk candidate to oversee the risk management capabilities in these...