Customer Support Coordinator

5 days ago

Melbourne, Victoria, Australia Metricon Full time $60,000 - $80,000 per year

Love Where You Work

Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Based in our vibrant Geelong, you'll work within the busy Pre-Site Operational Customer Support team, supporting your Metricon customers through their pre build process. You will work closely internally with Drafting, Estimating, and Permits to get them to site.

Reporting to the Operations Manager, your responsibilities will include:

  • Effectively manage your customer expectations and ensure they are aware on the status of their home during the pre-construction process
  • Deliver exceptional customer service, build and maintain customer relationships
  • Continuously providing updates to your customers
  • Maintain a high degree of accuracy recording customer project details
  • Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required
  • Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation
  • Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and
  • Assist with all Customer Support related tasks.

Metricon will offer you:

  • Be supported by a management team that has a culture where you matter
  • Ongoing learning and development opportunities to help build your skills and reach your potential
  • No two days are the same and no two customers are the same - so learn each and everyday on the job
  • Metricon Homes – Australia's largest Home Builder for the 10th Consecutive Year
  • We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
  • Attractive housing discounts on our award-winning homes
  • You Matter Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your wellbeing
  • 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
  • Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.

The successful candidate will have:

  • Construction industry experience is essential
  • Experience working within a project management or customer focused role
  • Ability to manage a portfolio of customers at different stages through the pre-construction journey
  • Proven ability in being a member of a successful, dynamic and results focused customer service team with a passion for customer service excellence
  • Proven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standards
  • Highly effective interpersonal skills and a demonstrated ability to communicate and build rapport with team members, stakeholders and customers
  • Fostering productive relationships with customers and key stakeholders to deliver excellent customer service
  • Ability to clearly identify people's needs and generate solutions to suit both the customer and team member
  • Intermediate Microsoft WORD and EXCEL computer skills; and
  • Highly organised – ability to multi-task and deal with a variety of activities.

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