Customer Experience Coordinator

14 hours ago

Melbourne, Victoria, Australia On Group Australia Full time $50,000 - $70,000 per year

Melbourne CBD | Full-time | Be part of a supportive, people-focused team

Are you someone who loves helping others, enjoys learning new things, and takes pride in getting the details right? This could be your next great career step.

Our customer is an established and growing organisation based in the Melbourne CBD, known for its friendly, collaborative culture and strong commitment to customer care. They're looking for someone who's eager to learn and ready to grow into a career in customer service and coordination. You don't need years of experience, just the right attitude, curiosity, and willingness to roll up your sleeves

About the Role

As a Customer Care Support Coordinator, you'll play a vital role in supporting customers throughout their journey, from onboarding and installation through to ongoing support. You'll be the friendly first point of contact for customers, helping to ensure everything runs smoothly and efficiently.

Every day will be different. You'll be:

  • Taking calls and helping customers with questions or requests

  • Supporting system onboarding and coordinating installations

  • Managing orders for consumables and following up to make sure customers have what they need

  • Building relationships with customers and ensuring they feel supported every step of the way

You'll be part of a team that works closely together, shares knowledge, and genuinely cares about doing great work.

About You

You might be someone who's worked in hospitality, retail, administration, or a similar customer-facing role, or perhaps you're looking to step into an office-based role for the first time. What matters most is your attitude and approach.

You'll bring:

  • A friendly, professional, and customer-focused attitude

  • Strong communication and organisation skills

  • A willingness to learn and ask questions

  • The ability to juggle multiple things without losing your smile

  • An eye for detail and pride in doing things well

Full training and support will be provided. You'll be encouraged to grow, develop your skills, and be part of a company that values initiative and teamwork.

Why You'll Love It Here

  • Supportive and welcoming team culture

  • Convenient CBD office location, close to public transport and cafes

  • Full training provided, no prior industry experience required

  • Opportunity to build a long-term career in customer care and coordination

  • Be part of a business that genuinely values people and service excellence

If you're ready to start a new chapter in your career, where you'll be supported, trusted, and encouraged to be your best, we'd love to hear from you.

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