Customer Experience Coordinator

Overview
Aaron Sansoni Group International (ASGI) is a global leader in business education, events, and mentorship. We help entrepreneurs and professionals worldwide build and scale thriving businesses through strategic education, cutting-edge marketing, and world-class mentorship.

Founded by Aaron Sansoni - best-selling author, investor, and internationally recognised business mentor - our mission is simple: to create "Empires" of businesses and unlock human potential on a global scale.

We're growing fast and looking for energetic, driven people to join us. If you're passionate about creating outstanding client experiences, building strong relationships, and making a real impact, this is your chance to be part of something extraordinary

The Role
As a Customer Experience Coordinator, you'll be a key part of our CX Team, supporting the Head of Experience and coordinating the day-to-day delivery of exceptional service for our students.

This is not just about answering questions - it's about elevating every interaction, building meaningful connections, and helping drive long-term student success and retention in our programs. You'll be across client communications, feedback, and CRM management, whilst also lending a hand with both live and virtual events (including around 4 days of travel per month).

Key Responsibilities

• Handle incoming student enquiries via phone, email and social media with warmth, professionalism and efficiency.
• Coordinate and execute communication plans to keep students engaged, informed and connected to their programs.
• Manage onboarding journeys and milestone touchpoints to esure a smooth start for every new member.
• Conduct regular check in calls with your students to track progress, build relationships and support retention.
• Maintain accurate and detailed CRM records to support engagement, reporting and program outcomes
• Proactively gather and manage feedback to drive continuous improvement across the student experience.
• Manage feedback loops between students, coaches and internal teams to enhance communication and outcomes.
• Support event logistics, including bump in and bump out, attendance tracking and on-site coordination.
• Investigate and resolve concerns with empathy, professionalism and a solution focused mindset.
• Support special projects and assist with both in person and virtual events.
• Travel interstate and internationally to support program delivery and student experience.

What We're Looking For
You might already have experience in customer service or account management - or you might be a strong communicator with the drive and adaptability to learn fast. Either way, we're looking for someone who is relationship-focused, proactive, and thrives in a team environment.

You'll Bring

• Excellent written and verbal communication skills, with active listening and empathy.
• A background in Customer Service, Account Management or a client facing role where building relationships was key.
• Strong relationship-building skills and a customer-first mindset.
• Confidence using CRMs (HubSpot experience is highly advantageous, Salesforce or similar is great too).
• Organisational skills and the ability to manage multiple priorities at once.
• A collaborative nature - you enjoy working closely with a team to deliver results.
• A positive, high-energy attitude and a passion for creating memorable client experiences.

Why Join Us?
At Aaron Sansoni Group, we're relentless about results, passionate about our students, and proud of the culture we've built. You'll join a supportive, collaborative team that celebrates wins, tackles challenges together, and genuinely loves what we do - all while making a real difference in the lives of thousands of driven students.

We Also Offer

• Subsidised gym membership.
• Ongoing training and development to help you grow personally and professionally.
• Quarterly "Experience Days" - from team adventures to charity work.
• 3-month induction program to set you up for success.
• Access to Aaron Sansoni Group's On-Demand Training & Programs.
• Family and friend discounts to our live events.
• Clear career progression pathways - we promote from within wherever possible.

The ASG Way
R – Relentless: We do whatever it takes to get results.

O – Obligation: We live in service to our students and our team.

L – Leadership: We lead ourselves first, take ownership, and show up.

E – Excellence: We find answers, keep evolving, and deliver empowerment, education, and experience.

If you're ready to create connections, elevate experiences, and drive engagement, we'd love to hear from you