Desktop Support Engineer

4 days ago

North Lakes QLD, Australia Total IT Global Full time $24,000 - $36,000 per year

Total IT Global , a leading IT Infrastructure services provider is hiring, please find below the Job description as well as the company's details for your reference. ABOUT US:- At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of 'the enterprise of the future'. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centers. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customized solutions and services for all their business needs, across the entire IT asset life cycle. Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation." Our URL :- JOB DESCRIPTION:- Roles & responsibilities: Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Required Technical Skills- Ticketing Systems – ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory , GP Update, Re-imaging of Laptops, Bitlocker, Microsoft Intune, Autopilot, Network Printers, Networking ,Installations & Troubleshooting. Functions include:
• Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Excellent communication relationship-building and internal customer service skills
• Willing to work off-hours and weekends when required for projects or emergency support.
• Provide first level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
• Provide L1 support to non‐network attached printers.

Job Types: Part-time, Permanent, Casual, Freelance

Pay: $24.95 – $30.16 per hour

Work Location: In person

  • Desktop Analyst

    2 days ago

    North Lakes, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance. **The Role** The Desktop Support Analyst is...

  • Desktop Support Technician

    3 weeks ago

    North Canberra, Australia Axiom Software Solutions Limited Full time

    Overview Role: Desktop Support Technician Location: Dickson TN – Onsite Position Type: Contract Responsibilities - As a Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: - Manage the reporting of SLAs, Adherence of SLA...

  • Desktop Motor Assessor

    6 days ago

    North Lakes, Queensland, Australia Auto & General Insurance Full time $80,000 - $120,000 per year

    The roleWe have an exciting opportunity for someone to join our Assessing Team as a Desktop F&R Motor Assessor.The role will involve conducting comprehensive desktop assessments of third-party motor vehicle claims, ensuring optimal financial outcomes for the company while adhering to industry best practices and regulatory compliance.This role requires a...

  • Network Support Engineer

    2 weeks ago

    Sunnybank QLD, Australia Tech Domain Pvt. Limited Full time $30,000 - $31,200 per year

    Tasks will be L1 & L2 IT/Networking related like desktop support, Server/Rack part (Hard disk drives, etc.) hardware installation & replacement. Provide on-site assistance (console access Router/Switch/Firewall etc.) to remote support.Base Skill Set: Expertise in System Desktop Administration, Customer Service, Incident/Change/Release management, and Support...

  • Network Cabler Engineer

    2 days ago

    East Brisbane QLD, Australia Tech Domain Full time $3,200 - $6,800 per year

    We are looking for an ONSITE Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, weekends).Tasks will...

  • IT Field Support Manager

    4 days ago

    North Ryde, Australia Inghams Group Limited Full time

    **Posted**: 18/08/2025 **Closing Date**: 18/09/2025 **Job Type**: Permanent - Full Time **Location**: NSW - North Ryde **Job Category**: Information Technology We’ve been proudly bringing joy to tables and smiles to faces with the delicious food we’ve been crafting for over 100 years. A large part of our strong growth and success is because we're...

  • Civil Engineer

    2 days ago

    Varsity Lakes QLD, Australia The Trustee for Aviva Investment Trust trading as Aviva Developments Full time $76,000 - $86,000 per year

    Job Title: Civil EngineerCompany: The Trustee for Aviva Investment Trust trading as Aviva DevelopmentsLocation: Varsity Lakes QLD 4227Job Type: Full-timeSalary: $ 76, $ 86,515.00About Us:The Trustee for Aviva Investment Trust trading as Aviva Developments is a leading construction and infrastructure company based on the Varsity Lakes QLD 4227, delivering...

  • Client Support

    1 week ago

    North Sydney Council, Australia Finlease Full time $90,000 - $120,000 per year

    Company DescriptionFinlease is a nation-wide specialist in Equipment and Property Finance Brokerage with over 30 years of experience. Thousands of companies trust us for comprehensive financial solutions, enjoying our commitment to honesty, transparency, and client satisfaction.Role DescriptionThis is a full-time on-site role for a Client Support...

  • Civil Engineering Draftsperson

    2 days ago

    Varsity Lakes QLD, Australia The Trustee for Aviva Investment Trust trading as Aviva Developments Full time $76,515 - $86,515 per year

    Job Title: Civil Engineering DraftspersonCompany: The Trustee for Aviva Investment Trust trading as Aviva DevelopmentsLocation: Varsity Lakes QLD 4227Job Type: Full-timeSalary: $ 76, $ 86,515.00About Us:The Trustee for Aviva Investment Trust trading as Aviva Developments is a leading civil engineering and construction firm based on the Varsity Lakes QLD 4227...

  • Project Engineer

    1 week ago

    North Lakes, Queensland, Australia Shadforth Civil Full time $80,000 - $120,000 per year

    Contribute to shaping the future of the Moreton Bay regionCompany Culture that supports & invests in progression and career developmentUnparalleled mentoring prospects & support from Senior leadersWe're looking for a Project Engineer who is eager to progress their career with a leading Civil Contracting company. Shadforth offers long-term career...