Level 2 Desktop Support

1 day ago


North Shore, Australia Peoplebank Full time

Location:
- North Shore- Job Type:
- Contract- Posted:
- 17 days ago- Contact:
- Pravin Manandhar- Discipline:
- General IT
- Reference:
- 254246**About the Company**:
Our client is a prominent Australian institution of higher education that has earned a reputation for academic excellence, research contributions, and student success.

**About the Role**:
**Responsibilities**:

- Manage Incident, Request and Tasks within the client sites, ServiceNow queues. Ensure SLA's and other metrics are met.
- PC/Laptop Hardware installation and Mac support, setup and configuration, lifecycle replacement, problem diagnosis and resolution
- Support site LAN end-user network connectivity
- Ensure reliable operation of hardware and general site infrastructure
- General IT Troubleshooting and assistance as required on site
- IT Activity Management
- 2nd level IT Desktop support
- 2nd level audio visual class and meeting room support (not event AV)

**Skills and Experience**:

- 4+ years in IT/AV support roles
- Service-Now ticketing system
- Windows and Mac desktop support (our site is 90% Windows, 10% Mac)
- Microsoft Office 365 support
- Class and meeting room support
- Crestron audio visual support (though this is uncommon)

For more information or a confidential discussion, please contact Pravin on 0282672485 quoting reference 254246.
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._



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