
Desktop Motor Assessor
2 days ago
The role
We have an exciting opportunity for someone to join our Assessing Team as a Desktop F&R Motor Assessor.
The role will involve conducting comprehensive desktop assessments of third-party motor vehicle claims, ensuring optimal financial outcomes for the company while adhering to industry best practices and regulatory compliance.
This role requires a highly skilled and experienced individual with a strong understanding of vehicle repair, assessment methodologies, and financial control. The successful candidate will be a key contributor to the efficient and accurate resolution of third-party motor vehicle claims.
Position Accountabilities
- Assess vehicle damage to determine cost-effective and safe repair methods, adhering to manufacturer recommendations and company repair methodologies.
- Specialise in assessing post-repair vehicles across a range of accident severity levels.
- Conduct assessments in strict accordance with established settlements, claims, and assessment protocols to meet industry standards.
- Prepare detailed and accurate assessment reports using industry-standard quoting and middleware software, as well as company systems.
- Collaborate effectively with the Fair and Reasonable Assessing team, Settlements, and Recoveries teams to address challenges related to third-party repair costs.
- Take all reasonable directions from leaders to comply with the organisation's workplace health & safety (WHS) protocols.
- Attend legal proceedings to defend and present technical challenges.
What experience you'll bring
Essential:
- Trade Qualification: Panel Beating, Spray Painting, Mechanics, or Certificate IV in Motor Vehicle Loss Assessing.
- Experience: Minimum of five years in the motor repair industry.
- Minimum of five years in assessing in the insurance industry.
- Solera Assessing Experience: Proven proficiency with Solera Assessing software.
Professional Compliance:
- Thorough understanding of the legislative, regulatory, and compliance obligations within the Financial Services Regulation (FSR) environment.
The benefits of working at A&G
- Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
- Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- Grow with us - we've got learning and professional development opportunities to suit everyone.
- Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
- Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
- Access to A&G's employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
-
Team Leader Desktop Home Assessing
2 weeks ago
North Lakes, Queensland, Australia Auto & General Insurance Full time $90,000 - $120,000 per yearThe roleThe Desktop Home Assessing Team Leader plays a pivotal role in guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them.Working at the helm of a North Lakes based team, the Desktop Home...
-
Customer Service Officer
2 weeks ago
North Lakes, Queensland, Australia Auto & General Insurance Full time $60,000 - $80,000 per yearTo deliver exceptional customer service and effectively and accurately apply key controls throughout the vehicle repair process, with a strong focus on adhering to General Insurance Code of Practice (GICOP) contact timeframes. This role is responsible for achieving optimal customer service performance, applying robust controls, and adhering to best practice...
-
Customer Service Officer
2 weeks ago
North Lakes, Queensland, Australia Auto & General Insurance Full time $60,000 - $80,000 per yearThis Role is based at North Lakes CentralTo deliver exceptional customer service and effectively and accurately apply key controls throughout the vehicle repair process, with a strong focus on adhering to General Insurance Code of Practice (GICOP) contact timeframes. This role is responsible for achieving optimal customer service performance, applying robust...
-
Customer Service Officer
2 weeks ago
North Lakes, Queensland, Australia Auto & General Holdings Full time $60,000 - $80,000 per yearPurpose of the Role: To deliver excellence in customer service delivery and effectively, accurately and apply key controls to all drive vehicle repairs, focusing on the General Insurance Code of Practice (GICOP) contact timeframes. Responsible for delivering optimal levels of customer service performance, application of controls and the best practice process...
-
State Manager Home Assessing NSW
2 weeks ago
North Lakes, Queensland, Australia Auto & General Insurance Full time $90,000 - $120,000 per yearThe roleProvide direction, support, training, and coaching to ensure the accountability and purpose of each member of the Home Assessing team is clearly understood and skills are developed to support planned business performance.Direct responsibility for the On-road Assessing Team, Desktop Assessing TeamAct as key department liaison for internal and external...
-
Senior Claims Consultant
2 days ago
North Lakes, Queensland, Australia Auto & General Insurance Full time $80,000 - $120,000 per yearThe roleAs a Complex Home Claims Consultant, you won't just manage high-value, complex home claims, you'll be the trusted guide for people navigating some of the most challenging moments in their lives.Handling a portfolio of large loss claims (over $100K), you'll provide a personal, end-to-end service from the moment a claim is lodged right through to its...
-
Motor Assessor F&r Team
2 weeks ago
North Lakes, Australia Auto & General Holdings Full time**The role** We have an exciting opportunity for someone to join our Assessing Team as a Desktop F&R Motor Assessor. The role will involve conducting comprehensive desktop assessments of third-party motor vehicle claims, ensuring optimal financial outcomes for the company while adhering to industry best practices and regulatory compliance. **Position...
-
Desktop Home Assessor
2 weeks ago
North Lakes, Australia Auto & General Holdings Full time**The role** Reporting to the Home Assessing Team Leader, the Desktop Assessor is responsible for the end-to-end management of allocated claims. You will establish the cause of damage as well as determining the scope and cost of repair to insured properties, whilst maintaining excellent customer service. - Conduct desktop assessments of insured properties...
-
Desktop Home Assessor
7 days ago
North Lakes, Australia Auto & General Holdings Full time**The role** Reporting to the Home Assessing Team Leader, the Desktop Assessor is responsible for the end-to-end management of allocated claims. You will establish the cause of damage as well as determining the scope and cost of repair to insured properties, whilst maintaining excellent customer service. - Conduct desktop assessments of insured properties...
-
North Lakes, Australia Auto & General Holdings Full time**The role** The Motor Technical Assessor Quality, Standards and Events is responsible for accurately auditing and recording the quality and accuracy of work done by: Motor Assessors and Motor Body Repairers. This includes reviewing assessments to ensure adherence to assessing processes and practices while balancing customer satisfaction and business...
-
Motor Assessor
2 weeks ago
Altona North, Australia Auto & General Holdings Full time**The role** We’re looking for a trade-qualified Panel Beater/Spray Painter or Motor Assessor to join our Motor assessing team to accurately assess vehicle damage to determine cost-effective and safe repairs while ensuring the best outcome for the customer and balancing the needs of the business. Do you need a scenery change or a chance to expand your...
-
Home Assessor
3 days ago
North Lakes QLD, Australia Auto & General Insurance Full time $60,000 - $120,000 per yearThe roleWe currently have two great opportunities available for Home Assessors. One is based in Kenmore and the other in Ipswich. These roles offer the chance to work locally while being part of a supportive and experienced team.To be considered, you'll need to be based in or near these locations, as the positions involve work across the surrounding...
-
Team Leader Desktop Home Assessing
2 weeks ago
North Lakes, Australia Auto & General Holdings Full time**The role** The Desktop Home Assessing Team Leader plays a pivotal role in guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them. Working at the helm of a North Lakes based team, the...
-
Desktop Home Assessing Team Leader
2 weeks ago
North Lakes, Australia Auto & General Insurance Full timeWork Type : Full Time Location : QLD - Participate in process development opportunities - Permanent full-time position - North Lakes Location - Work close to home! **About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on...
-
Home Assessing Coordinator
2 weeks ago
North Lakes, Australia Auto & General Holdings Full time**The role** We are excited to announce a new opportunity for a Home Assessing Coordinator based in North Lakes. This role offers the chance to join our dynamic team and contribute to our ongoing success. The Home Assessing Coordinator is responsible for coordinating and managing the effective operation of scheduling and booking our A&G Home Assessors'...
-
Desktop Home Assessor
4 days ago
North Lakes, Australia Auto & General Insurance Full timeAssessing damage/loss to insured home and/or contents and supervising and coordinating repair work to ensure restoration with mínimal inconvenience to the policy holder and at a fair and reasonable cost to the insurer.