Client Relationship Manager

About Us

Established in 1999, Law In Order is one of the most recognised outsource service providers to law firms and legal teams, specialising in legal technology support services. We have an excellent reputation for producing quality work in a timely manner to an industry that works hard, requires accuracy and attention to detail, and demands the best. With a National presence in Australia, we have been part of the evolution of law, as technology is more widely adopted and there is a need to work with trusted experts to receive guidance through this change.

The role

You will prospect in a huge market through a combination of outbound calling, face to face/Virtual meetings and networking events, build relationships with people at all levels and collaborate on how we can support their strategy with our range of end-to-end services. With a strong value proposition and a lot of opportunity to work with, this is a brilliant opportunity to work in an exciting industry that has seen significant growth and will only continue to grow.

Responsibilities

• Own account planning and present solution-based selling to new and existing VIC customers
• Uncover new business opportunities - fill the sales funnel with strategically aligned prospects
• Prioritise a list of accounts/prospects for short and long-term pursuit to achieve assigned sales objectives
• Pitch prospects and utilise industry contacts and partners
• Adapt the sales pitch to customer needs and persona
• Identify customer's business needs, challenges and technical requirements and map these to Law In Order solutions
• Lead and drive the coordinated sales pitch delivery with the extended sales team and engage Law In Order's advisory and experts
• Monitor and maintain the status of opportunities in the Salesforce (CRM) system, following the principles of forecasting
• Lead the commercial offer and contract negotiations to drive revenue

Who we are looking for

We are looking for a proven, self-starting individual who loves bringing in new business. You will be experienced in meeting and exceeding revenue targets through consistent sales strategies and forecasting practices.

In return, you will have the opportunity to work in an interesting, high-growth industry and be rewarded for building and owning strong client relationships.

Experience

• Prior Sales and Business Development experience with a direct customer service focus – essential
• Positive attitude and hunter mentality
• Ability to work in a high pressure, customer facing role
• Proven track record in Solution Sales / value-based selling – essential
• B2b Sales experience - preferred
• Strong negotiation skills and the aptitude to partner with all levels of the business
• Excellent written and verbal communication in English – essential
• A background in selling SaaS solutions – ideal
• Prior experience in Salesforce (or similar) CRM software system - ideal
• A strong network in Victoria based legal teams - ideal

What we will offer you

This is a genuine opportunity for an experienced sales professional who is passionate about working for a values-based Company that offers leading edge solutions.

In return, you will be rewarded, be part of a national Sales team with common goals and have the opportunity to develop and grow your career further.

Being a part of the Law In Order Team
means you will be provided with:

• Ongoing training and development, we are strong advocates for growing our people who want to learn new skills or move up within our Company
• Corporate employee discounts and offers
• Employee reward and recognition program
• Extra days of leave including for your Birthday and a Lifestyle & Wellbeing Day
• A supportive and friendly team environment

Please note - This role is available to commence either the first half of November 2025, or January 2026.

We encourage applications from Aboriginal and Torres Strait Islander candidates. In the spirit of reconciliation Law In Order acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

If you require any adjustments to participate in our recruitment process, please let us know in your application. External recruitment company support is not required at this stage.

To be eligible for this role, you must have full working rights to apply for this role. You will also be required to undergo pre-employment checks including a national Police check.

If you are interested in joining our team, please apply – we would love to hear from you.