Customer Relations Consultant

4 days ago

Norwest, Australia Inchcape Full time

**Job Title**:Customer Relations Consultant

**Location**:Norwest, Sydney, New South Wales

**Company**:PCA

**Who we are?**

Peugeot, the world’s oldest continuous car brand, has been innovating since 1810 and making cars since 1889. Known for stylish design and engineering, it’s been in Australia since the early 1900s. Citroën, founded in 1919, revolutionized the industry in 1934 with the Traction Avant—the first mass-produced front-wheel drive car with a unitary body.

**About the job**:
You’ll manage initial customer and dealer enquiries across internet, third-party platforms, SMS Connect via Carsales, and social media. With attention to detail and a commitment to service excellence, you’ll ensure all enquiries are addressed, supporting PCA’s goal of being Australia’s most customer-centric distributor.

**Key responsibilities**:

- Manage inbound calls from internal and external customers, addressing inquiries and resolving concerns efficiently.
- Create and manage case tickets, ensuring timely and accurate customer responses.
- Review and respond to customer correspondence received by post, investigating concerns and providing formal written responses.
- Perform general administrative duties, including regular updates and maintenance of CRM data in compliance with data handling standards.

**About you**:

- Demonstrated customer service experience, both face-to-face and over the phone, with previous experience in a similar role and strong conflict resolution skills.
- Essential qualifications include a high school certificate; desirable qualifications include a full NSW driver’s licence and case management experience, preferably within the automotive industry.
- Confident conflict handling abilities and the capability to work independently while meeting team and individual objectives.

**Benefits**:

- Enjoy more time doing that you love with **additional days off** including an extra 3 days of paid Family Leave every 3 years, plus 1 day each year of paid Volunteer Leave.
- Access to our **employee benefits program** including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa**,** financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

If you would like to know more about this opportunity or any others at, please reach out to me call Hayden on 0437 131 715.

Inchcape is an Equal Opportunity Employer and equality; diversity and inclusion are at the centre of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

  • Customer Relations Consultant

    6 days ago

    Norwest Business Park, Australia Subaru Full time

    **About Us** Subaru Australia is the exclusive Australian importer and distributor of Subaru vehicles manufactured by Subaru Corporation. **What’s the opportunity?** An opportunity has arisen for a Customer Relations Consultant to join the team and provide a positive customer experience by being positive, helpful, knowledgeable and working with other...

  • Customer Relations Consultant

    7 days ago

    Norwest NSW, Australia Kennedy Reid Full time $60,000 - $80,000 per year

    Our client is a global automotive organisation and have an exceptional reputation in the market. Employing over 1,200 team members across Australia and New Zealand, be a part of a global company. The Role Part of the Customer Service team, you will be handling enquires and complaints, with your duties including but not be limited to:Manage the case from...

  • Public Relations

    2 weeks ago

    Norwest, Australia Greenstone Full time

    **About Us** Greenstone is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet Insurance, Guardian, Australian Seniors Insurance Agency and Choosi. We aim to make a positive difference in people's lives by providing quality solutions that help...

  • Colour Consultant

    3 days ago

    Norwest, Australia DOMAINE HOMES Full time

    **ABOUT US** If you're looking for an opportunity to expand your career, come and join Domaine Homes. We're a rapidly-growing residential builder renowned for our passionate people, innovative designs and high-quality homes. At Domaine, we know that our success lies with great people, expertise, and the highest levels of integrity, honesty and...

  • Customer Care Consultant

    2 weeks ago

    Norwest Business Park, Australia NXT Building Group Full time

    Our Customer Care Consultants report to the Customer Central Team Leader and are part of the NXT Group Customer Central team based at our Norwest office. As part of this team, your focus will be to triage customer enquiries, qualifying and nurturing sales enquiries across multiple communication channels (phone, email, CRM, live chat) and throughout all...

  • Head of Customer Experience

    7 days ago

    Norwest, Australia NEX Building Group Full time

    Join NEX, setting a new standard in quality, residential housing and building better futures - Own CX strategy and processes, leadership of business unit and centralised teams - Norwest office with interstate travel The NEX Building Group is a diverse and expanding organisation with over 1,300 passionate employees. Our purpose is to build beautiful homes...

  • Sales Consultant

    6 days ago

    Norwest Business Park, Australia Greenstone Full time

    **Build you Career** As a Sales Consultant operating within our Call Centre, you will engage with customers to provide solution-based products. We look for people who show empathy and compassion, and can build rapport with customers whilst delivering a positive customer experience. **Working in our sales team** Our customers are at the heart of everything...

  • Head of Customer Experience

    7 days ago

    Norwest, Australia NEX Building Group Full time $90,000 - $120,000 per year

    Join NEX, setting a new standard in quality, residential housing and building better futuresOwn CX strategy and processes, leadership of business unit and centralised teamsNorwest office with interstate travelThe NEX Building Group is a diverse and expanding organisation with over 1,300 passionate employees. Our purpose is to build beautiful homes for...

  • Public Relations and Content Specialist

    2 weeks ago

    Norwest Business Park, Australia Greenstone Full time

    **Do you have a passion for creating quality content and research?**: - **Do you understand the true importance of meeting the needs of a diverse audience?** **About Us** Greenstone is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet...

  • Draftsperson - Mjh Group

    7 days ago

    Norwest, Australia NEX Building Group Full time

    **Draftsperson - Residential** - **Join the most recognised and respected residential home builder in NSW**: - **Achieve the best results for our customers in this rewarding drafting role**: - **12-month fixed term with potential for permanency I Norwest location** From architecturally designed first homes to luxurious residences, from multi-residential...