Customer Service Specialist

2 weeks ago

Gold Coast, Queensland, Australia ACRWORLD Full time $60,000 - $120,000 per year

Do you feel like you're the engine room of the company but no one seems to care? Why not make the change to somewhere you're genuinely appreciated.

This is your chance to join a highly respected, long-established freight forwarder where you'll be valued for the work you do. With a fantastic culture, excellent stability (staff turnover of just 3%), and a supportive leadership team, you'll be joining a business where you're treated as an asset, not a number.

About the Role

As a Customer Service Representative, you'll be the vital link between clients and operations, ensuring shipments are handled seamlessly while keeping customers updated every step of the way. You'll manage orders, invoicing, and documentation, while building strong relationships with clients who rely on your expertise.

Your responsibilities will include:

  • Managing client shipments end-to-end and providing timely updates.
  • Preparing invoices, disbursements, and maintaining accurate client records.
  • Entering quotes, communications, and incidents into CW1/EDI systems.
  • Supporting clients with SOP updates, reporting, and system training.
  • Identifying opportunities to upsell or cross-sell additional services.
  • Maintaining compliance and documentation standards.

About You

To thrive in this role, you'll bring:

  • 5+ years' customer service experience in freight forwarding.
  • Strong proficiency with CargoWise One (CW1).
  • Excellent communication skills and a client-first mindset.
  • A team-player attitude, backed by initiative and attention to detail.
  • Dangerous Goods certification in Airfreight/Seafreight an advantage

What's On Offer

  • A workplace culture where you're valued and respected.
  • Long-term stability with one of the best staff retention rates in the industry.
  • Opportunities to further develop your career in freight forwarding.
  • Salary is flexible and will depend on what you can bring — there's no set budget.
  • The support of a close-knit and professional team.

How to Apply

If you're looking for the role you've been holding out for, we want to hear from you. Please note this role is only open to those with full working rights who are currently located in Australia.

Only applicants who meet the criteria listed above will be contacted.

Click Apply Now to take the next step in your career.

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