Client Services Administrator

5 days ago

Nambour, Queensland, Australia Murray & Associates (QLD) Pty Ltd Full time $60,000 - $90,000 per year

Are you ready to put your organisational strengths and commitment to excellent service into a role where they truly count? We're looking for a proactive Client Services Administrator to provide dedicated support to our Town Planning team.

This full-time position is based at our Nambour head office, conveniently located near public transport and parking. You'll join a friendly, professional, and relaxed workplace where teamwork is valued, and contribute to delivering efficient and consistent service to our clients.

About Us

Murray & Associates is one of the most prominent surveying and town planning firms with four offices across Queensland. Established almost 80 years ago and privately owned, our commitment to professionalism and providing high quality services has earned us a strong reputation in the industry.

About the Role

As a Client Service Administrator, you will support our Town Planners by managing administrative tasks and maintaining effective communication channels. Your role responsibilities will see you:

  • Facilitate new client engagements and obtain relevant personal details to establish client records in into office management software and job cards
  • Act as a key point of contact and intermediary for clients, professionally handling enquiries, liaising with local authorities, statutory bodies and government departments, and providing updates regarding job progression
  • Prepare debtor invoices, job costing records and generate reports
  • Assist with public notification processes and compliance documentation
  • Contribute to the continual improvement of office processes and administration practices.

Key Requirements

  • Previous experience in an administrative or client services role, ideally within a professional services environment (town planning, surveying, engineering, construction or similar)
  • Strong organisational and time management skills with the ability to manage multiple priorities
  • High level of accuracy and attention to detail
  • Excellent written and verbal communication skills
  • Experience using WorkflowMax or similar project management/office management software
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

What we offer:

  • A supportive and inclusive workplace where your contributions are valued
  • Ongoing professional development and career progression opportunities
  • A collaborative team environment within a reputable and well-established firm

If this opportunity excites you and you can demonstrate your ability to meet our requested criteria, please provide a cover letter and current resume attention to Kate Kenna, Operations Manager,

All candidates must have unrestricted permanent work rights in Australia. Applications will be treated with confidence and reviewed as they are received. Candidates we believe are the right fit for the role will be contacted and offered an interview.

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