Manager, Sunshine Coast

We are currently accepting INTERNAL APPLICATIONS ONLY; no external applications will be accepted at this time.

Reports to: General Manager, Service Delivery

Department: Sunshine Coast (SC)

Location: Nambour QLD

Employment Type: Full-Time (76h 00m per fortnight) Permanent  

Award: Social, Community, Home Care and Disability Services Award

Classification Level: 6 ($56.01 to $58.49 per hour)

ABOUT US

Kyabra Community Association Inc. is a community-based organisation committed to strengthening individual, family and community life. Established in 1976 as a Sunnybank Family Support, Kyabra continues to provide support and training to thousands of individuals, families and community groups on the south side of Brisbane and the Sunshine Coast. To learn more, visit our website ).

THE ROLE

At Kyabra, our Sunshine Coast (SC) team provides casework support to a range of community members towards achieving their personal aspirations/goals and development using a strength-based approach. Service work primarily focuses on working alongside community members who are at-risk of homelessness and/or domestic and family violence while supporting them in navigating the systems and circumstances that significantly impact their lives such as child protection, living on a low income, healthcare (mental and physical), education and legal services.

The Manager will lead the Sunshine Coast team in all aspects of day-to-day operations while also providing team members with support and line supervision. This position will also work alongside other specialty roles within the organisation in relation to areas such as financial planning, professional supervision and training, data collection and reporting, research, evaluation and quality assurance, continuous improvement, and succession planning.

This position involves both centre-based and outreach functions as well as collaboration with a range of community stakeholders. This role is expected to be a member of the Service Management Team and participate in the Organisational Management Team on a rotational basis, and be available for an on-call (afterhours) roster. Some travel will also be required to the organisation's various sites (Brisbane and the Sunshine Coast) to meet the needs of the role.

REQUIREMENTS

Qualifications & Training

• Tertiary qualification (bachelor degree or higher) in human services and/or another relevant field.

Skills, Knowledge & Experience

• Demonstrated knowledge of, and experience working in, the community services sector inclusive of experience in the following areas: early intervention to homelessness, domestic and family violence, trauma-informed and recovery-based practices, and case management of community members with multiple complexities. 
  
• Demonstrated leadership skills and the ability to lead, manage and develop a human service program inclusive of staff supervision and support, administration and financial management.
• Knowledge of the Residential Tenancy Act, Domestic and Family Violence Protection Act, and/or other relevant legislation within the human/community services sector.
• Demonstrated experience in the provision of people-centred and solution-focused approaches to service delivery and development.
• Understanding of, and commitment to, the principles of social justice, as well as a demonstrated capacity to work in ways that focus on people's strengths.
• Cultural competency, including a demonstrated understanding of, and experience with, working in ways that are inclusive of people from CALD or otherwise diverse backgrounds.
• Strong communication, interpersonal and organisational skills and the ability to work collaboratively (as a team) or autonomously.  

History Checks & Clearances

The successful applicant will be required to apply for certain mandatory Personal and Criminal History Checks. This position is required to hold a satisfactory/positive result for the following:

• Blue Card (Working with Children Check)
• LCS2 (Personal and Criminal History Check)
• NDIS Worker Screening
• A valid open driver's license (Queensland).

Note, it is an offence for a disqualified person to sign off on a Blue Card application form.

Desirable

• Demonstrated understanding of the issues/barriers facing people who are homeless or at risk of homelessness, and/or domestic and family violence, including ways to resolve or improve these issues.
• Knowledge of client management systems and the ability to rapidly learn new ones such as SRS, QHIP and/or other systems/databases.
• Existing industry relationships/networks or the ability to rapidly build these.

APPLICATION PROCESS

Submit your application through BambooHR, accessible via the position listing on our Careers page ).

Your application must include:

• A cover letter detailing why you want to work for Kyabra and how your experience/skills are relevant to this position.
• Current resume/CV.
• Reponses to all selection criteria questions (as indicated via BambooHR).

Applicants who do not include ALL of the above with their application will be not considered. Only shortlisted candidates will be contacted. A full position description can be accessed here:

Note, we are currently accepting INTERNAL APPLICATIONS ONLY; no external applications will be accepted at this time.

Should you have any questions or require assistance, contact our Human Resources Coordinator on or  

Applications close 5:00 pm Monday, 6 October 2025.