Program Manager

Our client is a leading Australian organisation with a diverse portfolio and a strong focus on delivering exceptional customer experiences across their partner ecosystem. Backed by long-term vision and a culture that values insight, collaboration, and inventive thinking, they are committed to transforming how technology and data enable great outcomes for their people, customers, stakeholders, and communities.

They are now seeking a Program Manager to lead the strategy, roadmap, and operations for a suite of critical customer-facing technology platforms - including Dynamics CRM, Salesforce Sales & Marketing Cloud, web content management, registry systems and other customer experience technologies.

The opportunity In this role, you'll shape and execute the long-term strategy for a multi-platform digital ecosystem that underpins customer engagement, operational efficiency and business performance across the organisation. You will:

• Lead the strategy, roadmap and operations for major customer platforms spanning CRM, marketing automation, web content management, registry systems, and customer portals.
• Partner deeply with senior stakeholders, understanding their processes, challenges and ambitions to co-create technology solutions that unlock business value.
• Oversee the performance, maintenance, cyber posture, risk and continuous improvement of the platform portfolio.
• Drive project delivery across multiple initiatives concurrently, ensuring alignment to scope, budget and timelines.
• Lead a team of four direct reports, plus cross-functional contributors, fostering a culture of accountability, performance and outcomes.
• Optimise resource planning, uplift capability, and support the professional development of your team.
• Be a key contributor to a passionate digital, technology and data leadership group focused on shaping meaningful, customer-centric change.

Key outcomes
Success in this role looks like:

• Strong, trusted relationships with business leaders and a measurable uplift in stakeholder satisfaction.
• Clear improvements to platform reliability, usability, performance and customer experience.
• Consistent delivery of multiple technology projects to agreed time, cost and quality.
• A highly engaged team with strong operational performance and a mindset of continuous improvement.

What we're looking for
Leadership & Behavioural Strengths

• A strategic thinker who can break down complex problems and design long-term, practical solutions.
• High emotional intelligence with an ability to build deep, trusted relationships.
• Confident in making informed, timely decisions that consider broader organisational context.
• Exceptional influencing and executive communication skills.
• A people leader who inspires, develops and brings out the best in teams.
• Strong stakeholder management with the ability to navigate competing priorities.
• Agile in mindset -comfortable with ambiguity, shifting priorities and fast-paced delivery environments.
• Resilient, optimistic and proactive, with a growth mindset and strong integrity.

Core Technical Skills

• Minimum 5+ years in program, portfolio or project management, with at least 2 years managing teams in technology delivery.
• Experience managing multi-system digital portfolios, ideally customer or enterprise platforms.

• Knowledge of CRM, marketing, web CMS or business automation technologies, specifically:

• Salesforce

• Microsoft Dynamics CRM
• Sitecore or Sitefinity
• Workato, Power Platform, PowerBI
• Familiarity with ITIL processes, ServiceNow, risk, audit and IT general controls.
• Proficiency in Agile and Waterfall methodologies (PRINCE2 or similar).

If this sounds like you, we'd love to hear from you.