Office Administrator

About us

Your World Blinds and Shutters Pty Ltd, has just passed their 6th year in business and is looking to expand their market share. With a strong reputation and key products, we understand that our growth is limited to the quality of the individuals we employ. Being in the blinds and shutters business, we understand that this is a highly lucrative and competitive market. There is no house lived in that does not have blinds, shutters or curtains on the windows We are ready to take on key individuals looking for growth and opportunity from our Croydon Park based facility.

Qualifications & experience

• Utilization of CRM Systems & Data Entry - You will be required to manage customer interactions through our Customer Relationship Management (CRM) system. Having a demonstratable ability to use and understand these systems will be important. We specifically use HubSpot
• Natural Ability to Serve the Customer - This is a customer service role. You will understand that the customer is the heart of our business and your ability to serve them well is a key indicator of our success.
• Ability to Make Tough Decisions - As a key, customer facing role, you will be responsible for making decisions that impact the success of the business and customers' satisfaction. Your ability to understand the needs of the business and customer in decision making are key to your success.
• Well Organized - During busy times this role can be challenging and your ability to use your organizational skills to ensure customer needs and opportunities are not missed is important.
• Ability to Problem Solve - Serving customers in a complex environment will require you to problem solve. You will need to be able to negotiate timeframes and expectations with sales, installations, servicing and customer schedules to achieve customer outcomes.
• Liase with and Navigate Key Stakeholders - You will have a natural ability to liase with key stakeholders to assist in the progression of customer enquiries and job scheduling. Stakeholders include managers, operational staff, suppliers and customers.
• Enjoy Fast Paced Environments - Customer service can be demanding and your ability to answer and respond to customer needs & enquires confidently and quickly will be critical to your success.

Tasks & responsibilities

• New Customer Enquiries - You will be responsible as first point of contact for new customer enquiries from phone, email and walk-in enquiries. You will understand that first impressions matter and customer acquisition can be lost in these first interactions.
• Customer Scheduling - You will be responsible for booking times with customers for in-house sales calls, installation jobs and service work.
• Customer Contact Point - You will be responsible as the contact point for customer interactions. Customers contact us for a variety of reasons including job updates, selection changes, payments, servicing and general reassurance.
• Showroom Attendant - You will be responsible for basic showroom demonstrations and explanations to ensure customers are provided with hands on experiences with products. Fabric samples and colours will also be a key reason for customers to attend our showroom.
• Customer Follow Up and Satisfaction - As a key person who has touch points with the entire customer journey, you will be responsible for sending and receiving customer feedback. This will be in the form of anonymous customer surveys and or phone calls as customers engage with us.

Benefits

• Flexibility - We are offering a flexible role for the right person. Part time or full time employment with negotiable on site hours.
• Bonuses & Incentives - Regular incentives and an ability to earn performance bonuses will ensure the right candidate will be well rewarded for their contribution to the positive reputation and growth of our business.
• Autonomy & Responsibility - The right candidate will enjoy a level of responsibility and control over their actions and decisions.
• Above award hourly rates plus superannuation