Customer Service Representative/ Administration Assistant

2 weeks ago

Toowoomba, Queensland, Australia Henry Project Group Full time $70,000 - $120,000 per year

Customer Service Representative / Dispatcher

Full-Time | Based in Our Warwick Office

Henry Project Group is looking for a friendly, organised, and reliable Customer Service Representative / Dispatcher to join our Warwick office.

This is a key role supporting our plumbing and electrical teams, helping to keep daily operations on track while delivering exceptional service to our clients and smooth support to our technicians.


About Us

Henry Project Group is a family-owned home services company providing reliable solutions across plumbing, electrical, gas fitting, and building services. We're proud of our community-driven culture where everyone—from our tradespeople to our admin team—is respected, supported, and set up to succeed.


About the Role

This full-time role is perfect for someone who enjoys being the organiser behind the scenes. You'll be the first and last impression for most of our clients and the steady hand that ensures our field team can focus on doing what they do best.

Your responsibilities will include:

  • Managing the front desk and phone lines—greeting clients and responding to enquiries warmly and professionally
  • Scheduling plumbing and electrical jobs via ServiceM8 (training provided)
  • Adjusting the live schedule as the day evolves—tracking overruns, cancellations, and rebooking needs
  • Liaising with tenants and property managers to coordinate access
  • Following up with field staff to ensure jobs are ready for invoicing
  • Maintaining accurate client records and job data
  • Coordinating subcontractors when needed
  • Managing the team inbox and filing communications in ServiceM8
  • Following up on outstanding quotes and tracking approvals
  • Collaborating with the Warwick and Toowoomba offices for seamless workflow

Who You Are

You're kind, approachable, and thrive in a role where you keep things running smoothly. You bring practical commonsense to your decisions, stay calm under pressure, and can think on your feet when plans change.

You'll be a great fit if you have:

  • Previous experience in admin, scheduling, or customer service (home services or trades ideal)
  • Strong computer skills and confidence learning new systems (ServiceM8 experience a bonus, training provided)
  • A solutions-focused, can-do attitude
  • Excellent verbal and written communication skills
  • Strong attention to detail with the ability to juggle multiple tasks
  • Practical problem-solving skills and the confidence to make sound decisions
  • A team-first mindset—you enjoy working with others and supporting technicians to succeed

Why Work With Us?

  • Supportive culture – Be part of a friendly, respectful team that values collaboration and reliability
  • Meaningful work – Your role makes a direct difference to our team and customers every day
  • Modern systems – Training provided on ServiceM8 and ongoing support to build your skills
  • Job you can own – A stable, long-term role where your commonsense, organisation, and problem-solving will be valued

How to Apply

Please submit your resume and a short cover letter telling us about your experience and why this role feels right for you.

Email:

or

Click the 'Apply' button via SEEK.

We value attitude just as much as experience—so if you're reliable, proactive, and ready to be part of a supportive team, we'd love to hear from you.

Henry Project Group is an equal opportunity employer. We welcome applications from all backgrounds and are committed to creating an inclusive, respectful workplace.

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