Customer Service Representative

1 day ago

Toowoomba, Queensland, Australia Brickworks Building Products Full time $60,000 - $80,000 per year

About The Role
Reporting to the Customer Service Manager, you'll play a crucial role in supporting customers by handling service and sales inquiries related to our diverse range of Brickworks building products. Whether assisting internal or external customers, your focus will be on delivering an exceptional customer service experience. Additionally, you'll ensure order accuracy, promptly answer incoming calls, and diligently follow all safety procedures.

Duties include but are not limited to

  • Provide exceptional customer service to both internal and external customers.
  • Liaising with internal and external team members to ensure accurate communication.
  • Ensure accuracy in order entry and fulfillment.
  • Represent Brickworks as a front-line representative, contributing to business development and growth.
  • Maintain up to date knowledge of Brickworks products and services.
  • Assist customers with service requests, order management & job scheduling for installations/deliveries.
  • Perform accurate data entry for orders, credits, returns stock and pricing enquiries.
  • Support Sales representatives as needed.
  • Ensure office, work areas and displays are consistently safe, tidy, clean and presentable and assist with reception duties.

Success Requirements

  • Strong knowledge of building industry and of building products (preferred).
  • Proficient in using Microsoft Office Suite.
  • A passion for delivering exceptional customer service.
  • Strong time management, administration, and organisational skills.
  • Excellent attention to detail and ability to work under pressure.
  • Ability to complete multiple tasks with varying levels of priority.

Why join us?

  • Charitable Partnership: Proudly support Children's Cancer Institute (CCI).
  • Inclusivity: We value diversity and maintain an inclusive workplace.
  • Family Support: Enjoy our company parental leave scheme.
  • Recognition: Celebrate success with Employee of the Year and Values Recognition Programs.
  • Growth: Ongoing education, training, and career progression opportunities for all employees.
  • Support: Access support programs for you and your family through our EAP provider.
  • Discounts: Product Discounts are provided for staff and family and friends of staff.

Who We Are
Under the Brickworks Building Products umbrella are some of the world's best-known building material brands. Recognised globally as leading manufacturers of quality building products, our brands continue to build their reputation for delivering top quality. We lead through style and product innovation, creating materials for beautiful environments.

With a broad product portfolio of manufacturing and sales facilities across Australia and North America, Brickworks Building Products is uniquely placed to service the demands of the building industry.

Brickworks continues to lead the way through design, style, innovation, sustainability and collaboration. The company's commitment is to inspire, support, create and build better environments and places for its customers and communities.

How To Apply
You will need to be an Australian or New Zealand citizen or Australian permanent resident to apply.

Submit your resume and cover letter via the "Apply" button.

For more information about Brickworks please visit our website

Brickworks does not accept unsolicited applications from employment agencies.

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