Customer Service Representative

15 hours ago

Toowoomba, Queensland, Australia Programmed Skilled Workforce Full time $60,000 - $90,000 per year

We're looking for a proactive and customer-focused Customer Service Representative to join our clients team. You'll be the face of our branch building strong relationships with customers, delivering exceptional service, and helping drive sales opportunities through your enthusiasm and attention to detail.

This role is essential in ensuring that every customer interaction reflects our commitment to quality, safety, and reliability. You'll work closely with internal teams including production, transport, sales, and credit to make sure our customers receive the best possible experience every time.

Key Responsibilities
  • Deliver outstanding customer service by responding promptly and professionally to enquiries.
  • Promote a culture of Zero Harm by adhering to safety standards and contributing to a safe work environment.
  • Support business processes by ensuring systems, procedures, and tasks are completed efficiently and accurately.
  • Build and maintain relationships with internal and external stakeholders to support business goals.
  • Assist in resolving order or delivery issues by liaising with other departments.
  • Champion the Lysaght brand by upholding our Customer Service Charter and brand behaviours.
  • Identify sales opportunities through proactive and enthusiastic customer engagement.
About You

You're a team player who enjoys problem-solving and takes pride in delivering exceptional service. You're organised, detail-oriented, and confident communicating with customers and colleagues alike.

You'll bring:

  • Previous experience in a customer service or sales support role (manufacturing or industrial background ideal).
  • Strong communication skills - both written and verbal.
  • High attention to detail and accuracy in order processing.
  • Good computer literacy, particularly in Microsoft Office.
  • A commitment to safety, teamwork, and continuous improvement.

Who we are

As one of Australia's largest employers, we work with great companies all around Australia and New Zealand to give you the best opportunities to work when and where you want to.

At Programmed, we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So it's over to you. If you would like to join our team, APPLY now.

To learn more about working with Programmed, we encourage you to visit our website.

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