Service Desk Engineer

1 week ago

Brisbane, Queensland, Australia Capgemini Full time $104,000 - $130,878 per year

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

  • Provide walk-up service center support at office during standard business hours, excluding public holidays. The engineer will take the support of the incumbent EUC Service Provider as appropriate
  • Provide immediate access to walk-up end users for hardware and software support - Follow all documented procedures for resolution and escalation of incidents
  • Retain ownership of Customer issues until resolved, escalated or accepted by another individual
  • Provide Authorized Users with required support for how-to questions and other IT-related questions
  • Ensure the asset register is maintained and accurate at all times
  • Provide reports including the number of interactions & the number of resolved interactions
  • Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT
  • Adhere to Service Level Agreement response and resolution time requirements
  • Ensure all unresolved issues are escalated via the appropriate escalations path in a timely manner
  • Comply with Customer and Capgemini change management policy and processes

Your Profile

  • Minimum 2 years experience with troubleshooting end user issues in a corporate environment
  • ITIL v3 MCITP/MCTS and/or relevant technical qualifications highly regarded.

What You'll Love About Working Here

  • You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
  • We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
  • At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
  • We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called 'Celebrate'.

Apply today

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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