Service Desk

2 days ago

Brisbane, Queensland, Australia Davidson Full time $90,000 - $120,000 per year

Our legal sector client has an urgent requirement for a Service Desk / Desktop Support professional to join their team on a permanent basis.

In this role, you'll be the friendly face of IT, helping staff with everything from setting up new starters to troubleshooting laptops and software glitches. You'll handle walk-ups, service desk overflow calls, and on-the-spot training on systems like Microsoft Co-Pilot and Teams.

The position requires you to be based in the Brisbane CBD office 5 days per week and offers a very competitive salary and additional benefits. It is essential that all applicants have excellent communication and proven customer service skills, coupled with previous experience working in a fast paced, corporate environment.

Responsibilities

  • Deliver a high level of professional face-to-face IT support to end users
  • Manage walk-ups and handle IT service desk overflow calls
  • Set up and offboard users, ensuring all equipment and access are in order
  • Train users on new technologies and applications like Microsoft Co-Pilot
  • Collaborate with IT colleagues to share knowledge and improve service

Skills and experience required

  • Solid foundational technical skills and a genuine interest in learning new technology
  • Experience providing IT support in a corporate or professional environment
  • Great communication skills, with a strong customer service focus
  • Knowledge of the Microsoft stack of products including Windows 11, MS Office Co-Pilot, Teams, and Generative AI tools
  • A proactive, problem-solving mindset and the ability to work both independently and in a team

Please apply with your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Andrew Smith on , quoting reference JN Want to know more about Davidson? Visit us

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