Service Desk Technician

Computer One

Computer One is an award-winning IT service provider, with clients and projects across the country.  We are searching for a new Service Desk Technician to join our Service Desk. As part of that team you will be the first point of contact to our clients.

We focus on delivering the competitive edge for our clients by making their people productive.  We create an environment for our people to foster their passion for quality service and engineering, and who want to build themselves and our team.

We have developed a great culture after almost two decades in business, and we see the results of it in our staff retention and client satisfaction ratings.  We have been rated as one of the world's leading service providers for the last six years – that doesn't happen by chance, it's a reflection of the quality of the team you will be working with.

On the technical side, our partners regularly tell us that we solve the kinds of problems no-one else can – it's a comment that makes us quite proud.

Who we are looking for?

This is a hands-on role in our Brisbane office and the successful candidate will experience all aspects of the Service Desk, including Triage, Ticket Management and Application Support for our clients with a high focus on customer service.  You will be expected to apply your experience and analytical skills to constantly improve these systems with one goal – ensuring our clients systems meet their business needs.

You will be well familiar with a range of automation tools, the application of those in a Managed Services environment and how they support the principles of ITIL to provide excellent service delivery to our clients. You will have at-least a year of experience in your I.T career.

What's on offer

In addition to an excellent salary, here's what we can offer you…

Work from home flexibility: Working as part of a team in the office you can take advantage of a flexible work environment to balance life at home with your job.

Control over your work: You get to design and "own" the environments of our clients, to control for unexpected events.  At times, you will need to think quick and react fast – just the right mix of challenge and predictability.

Company stability and communication: we are growing from strength-to-strength with many long-term clients.  Our Managing Director communicates what is happening in the company to all employees in the country, every week.

Free food in office: Breakfast, lunch, fresh fruit, good coffee and snacks.  Enjoy it all on us. Pizza Fridays across the country are an added bonus.

Paid training: Get sponsored training and time off work to further develop your mastery of the technology used in our environments. We spend many thousands on training our team every year.

Ergonomic workspace: We will tailor your working space to fit your physical needs and comfort.

Strong management support: our management team is stable and experienced.  You will get the support you need to do your job and help you when it really counts.

World-class team around you: We track client satisfaction constantly and the data tells us we have world-class levels of client satisfaction. That means your job isn't putting out fires – you get to focus on designing and maintaining resilient systems, not dealing with stressed executives.

Predictable environments: Our operating environments are well-documented and stable.  You won't be left in the dark trying to figure out what is connected to what and why in our systems.

If the role sounds interesting, we would love to hear from you. Check that you meet the successful candidate description below then submit your application and make sure to include an introductory letter with your resume; we want to know more about you

Skills and Experience

The successful candidate will have at least one to  three years previous experience in a similar technical role.  Your technical experience includes:

• Strong knowledge of Microsoft Windows 11 and other Microsoft Products (Office suite & Office365 Administration, End Point Management),
• Application, software and hardware support
• Knowledge of Network troubleshooting DHCP, DNS, TCP/IP
• Knowledge of Microsoft Servers and Microsoft Azure including Active Directory & Exchange on-premise and Exchange Online.
• Microsoft Endpoint Administrator with a strong understanding of intune and autopilot
• Virtual Desktops, Azure Virtual Desktop, Remote Desktop services and Citrix
• Virtual environments - vSphere & Hyper-V
• Public Cloud (Azure, AWS)
• Veeam Backup management
• Equipment installation including PCs, servers and network equipment
• Client focus and an excellent customer centric attitude
• The ability to provide remote and on-site support
• Connectwise Automate / Manage experience well regarded
• Experience with Powershell or other scripting language regarded

In addition;

• You must hold a valid Australian driver's license
• Some weekend and after hours work will be required

On a personal level:

• You will need strong written and spoken communication skills and the ability to work with both technical and non-technical people
• You are able to champion an issue through to completion
• You will be self-motivated and  maintain a sense of urgency as the situation requires; we don't micro-manage your day
• You will be able to work individually and as part of larger team

Even if you are just a little bit curious about what it might be like to work with us, please submit an application with an introductory letter and let's have a confidential chat.

Please note applications will be accepted via Seek only. Short-listed applicants only will be notified.