Service Desk Officer

3 weeks ago

Brisbane, Queensland, Australia Public Sector People Full time
Overview

Are you passionate about IT support and ready to develop your skills in a Level 1-2 Service Desk role? We're looking for a friendly, hands-on support officer to join our client's team in the Scenic Rim region. If you enjoy helping people and thrive in a busy environment, this could be the perfect fit for you

What You'll Do
  • Provide IT support through walk-ups, phone calls, and emails
  • Assist a wide variety of users — from tradespeople like plumbers to field workers
  • Support approximately 400 end users in a fast-paced service desk environment
  • Troubleshoot basic technical issues and escalate when needed
  • Deliver excellent customer service with a positive and approachable attitude
What We're Looking For
  • Experience or interest in a service desk or IT support role (Level 1-2)
  • Strong communication skills and ability to work with diverse users
  • Ability to work full-time onsite in Scenic Rim
  • Willingness to learn quickly and grow within the role
  • Reliable, customer-focused, and a great team player
Additional Information
  • Full-time onsite role
  • Immediate start needed
  • Location: Scenic Rim region

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