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Service Desk Analyst

2 weeks ago

Brisbane, Queensland, Australia OneStop IT Talents Full time $90,000 - $120,000 per year

An exciting 12-month fixed-term opportunity has opened with our client, a leading name in the insurance industry, for a Service Desk Analyst to join their supportive team.

We are looking for motivated and dedicated professionals who demonstrate a strong sense of personal accountability.

This is a hybrid position, requiring 4 days in the office and 1 day from home each week.

Key Responsibilities

  • Provide service desk and desktop support to agreed service levels
  • Provide 1st level troubleshooting assistance (via phone, e-mail and face to face)
  • Microsoft 365, Microsoft Teams and other Microsoft application support
  • Conduct equipment set-up, support and relocation
  • Provide printer administration
  • Promote a security culture to meet our compliance requirements
  • Update and maintain the Service Desk system to ensure timely recording, customer updates and resolution of all jobs

Desirable Skills and Experience

  • Previous demonstrated Level 1 Service Desk experience in a corporate environment
  • Valid work visa to work permanently in Australia
  • Working knowledge of Microsoft operating systems, desktop software and Active Directory including Microsoft 365 and Microsoft Teams
  • Excellent communication skills
  • Strong working knowledge of Active Directory
  • Working knowledge of desktops and mobile devices including tablets (Surface Pro)
  • The ITIL Foundation Certificate is highly desirable
  • Previous exposure to Citrix environments and SharePoint is desirable

For further information, please contact Ash Bhatia on