Service Desk Analyst

3 days ago

Brisbane, Queensland, Australia Avant Mutual Group Full time $60,000 - $80,000 per year

Location: Brisbane (hybrid 4 days in the office)  Type: 12 Month Fixed Term Contract

Avant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years.

Avant now represents 90,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.

About the role:

Working in a collaborative and supportive team based in Brisbane CBD, you will be responsible for providing Service Desk support to Avant users within Australia.  We are seeking a team player who is passionate about providing exceptional customer service to our users.

Key responsibilities include:

  • Provide service desk and desktop support to agreed service levels
  • Provide 1st level troubleshooting assistance (via phone, e-mail and face to face)
  • Microsoft 365, Microsoft Teams and other Microsoft application support
  • Avant applications set-up and support
  • Conduct equipment set-up, support and relocation
  • Provide printer administration
  • Promote a security culture to meet our compliance requirements

To be successful in this role you will have:

  • Previous demonstrated Level 1 Service Desk experience in a corporate environment
  • Valid work visa to work permanently in Australia
  • Working knowledge of Microsoft operating systems, desktop software and active directory including Microsoft 365 and Microsoft Teams
  • Excellent communication skills
  • Strong working knowledge of Active Directory
  • Working knowledge of desktops and mobile devices including tablets (Surface Pro)
  • ITIL Foundation Certificate is highly desirable
  • Previous exposure to Citrix environments and SharePoint is desirable

We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others.  We offer a range of benefits and opportunities to enable you learn and grow in your career.

For further information, please contact Jack Dingle, Talent Acquisition Specialist on

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