People and Culture Volunteer Administrator

2 weeks ago

Sydney, New South Wales, Australia St John Ambulance Australia (NSW) Full time $60,000 - $80,000 per year
  • Flexible work conditions; blended office and work from home
  • Salary Packaging benefits
  • Join Australia's most trusted first aid organisation

About the role:

The People and Culture Volunteer Administrator provides membership services to our dedicated volunteers by providing a customer care experience to support them and the organisation to ultimately serve our purpose of saving lives through first aid.

This is a great opportunity to join our committed People, Performance and Culture Team in a rewarding role that will see you make a difference by supporting our 3,000 strong volunteers and cadets whilst they're joining, being promoted or transferring to other teams or divisions within St John NSW.

The key areas of responsibilities include:

  • Providing volunteers, leaders and cadets general enquiry support about their volunteer membership
  • Ensuring the governance of the Volunteer Information Portal as an administrator for all volunteer system data, authorisations, reporting and system improvements
  • Supporting the Criminal Record Checks (CRC) and Working With Children Checks (WWCC) process and ensuring that all volunteers have these cleared checks in place for their volunteer membership
  • Managing the volunteer reference check process for new adult members
  • Supporting the Cadet Program, awards and service recognition and personal service information for the Order and Award Nominations

Successful applicants will have:

  • A minimum of 5 years customer service experience and/or coordinator/administration support experience
  • Enjoy working in a routine, organised, busy and varied role within a supportive team environment
  • Strong written and verbal communication skills to interact and enable our volunteers and cadets effectively
  • Sound computer literacy across the range of MS Office Suite; including Excel, Word, Outlook and Teams
  • Able to demonstrate empathy with the ethos of the organisation
  • Able to work effectively within a commercial and not-for-profit cultural environment

What's in it for you?

  • Flexible working arrangements
  • Salary packaging benefits that provides more take home pay
  • Birthday Leave
  • Extensive onboarding and training program

Take on a role you'll be proud of:

St John Ambulance is Australia's most trusted first aid charity. For over 140 years, we have helped to build more resilient communities and save lives through first aid. As a profit-for-purpose organisation, every dollar of profit made from our commercial activities are invested back into communities across NSW.

What's next?

If you'd like to express an interest, then click Apply Now with your cover letter and resume or email  Applications will be reviewed as they are received so candidates are encouraged to get in early. Please note that we require you to obtain a Working with Children's Check and Police Check.

St John (NSW) does not accept unsolicited calls from recruitment agencies.

St John NSW is committed to providing an inclusive workforce and encourages applications from people of culturally diverse backgrounds, including those who identify as part of the Australian Aboriginal and/or Torres Strait Islander Community.

St John NSW cares about keeping children and young people safe. Protecting and promoting the emotional, physical, cultural, and spiritual wellbeing of children and young people is central to all aspects of the operations and culture of St John NSW. St John NSW commits to creating and maintaining an environment where members act in the best interest of children and young people and has zero tolerance to any form of abuse.

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