Medical admin/receptionist

4 days ago

Perth, Western Australia The Trustee for Sanctuary Wellness Practice Trust Full time $45,000 - $65,000 per year

At Sanctuary Wellness Clinic, we believe in working closely with children, patient and their families, fostering a supportive environment for ongoing care. We are brand new private clinic located in the heart of Warwick, Perth. We provides a holistic approach to ensure that all aspects of a patient's health—physical, emotional, and psychological—are addressed. Our clinic boasts a diverse, multicultural team of professionals, including Psychiatrists, Child & Adolescent Psychiatrists, General Practitioners (GPs), Psychologists and Credentialed Mental health Nurse.

We are seeking a passionate and experienced receptionist to join our team. As the first point of contact for our patients, you will play a crucial role in creating a welcoming atmosphere and supporting our clinic's operations. We are looking for casual and part time roles. You must be available from Monday to Saturday business hours.

Key Responsibilities:

· Manage the calendar for a group of doctors.

· Provide informed financial consent and collect prepayments for upcoming appointment

· Schedule in-room and Telehealth consultations

· Enter and maintain accurate patient data and notes in our software system.

· Handle patient accounts from payments, invoicing & receipting, including liaising with Medicare, health funds, and insurance companies.

· Follow up on outstanding payments and manage bad debts.

· Respond to patient enquiries via phone and email.

· Deliver high-level clerical support to doctors, enabling them to focus on patient care.

Essential selection criteria

· Minimum 24 months (2 years) medical reception experience

· Patient focused approach

· Exceptional telephone manner

· Proficient in Best Practice medical software or similar medical software

· Proficient in Microsoft Office 365

· Strong communication skills - verbal and written

· High-level of attention to detail and data entry accuracy

· Ability to multi-task and prioritise workload.

· Able to work independently and as part of a multidisciplinary team

· Experience in EFTPOS and banking

· Strong understanding of the principals of patient confidentiality

Ready to apply?

If you are dedicated to making a positive impact in the field of mental health and believe in our mission and if you have experiences with customer services and in a similar receptionist role and you are willing to learn more about health care system, we would also like to hear from you.

Submit your resume and a brief cover letter outlining your suitability for the role and your notice period. Please ensure you have answered the questions and address the essential selection criteria listed above on your cover letter

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