Senior Case Officer

Posted: 14/10/2025

Closing Date: 28/10/2025

Job Type: Permanent - Full Time

Location: Canberra

Job Category: Administration and Office,Legal

Build a career with real purpose in our Legal, Risk and Governance team

Looking for meaningful work whilst gaining experience—and a team that's as committed as you are? Join CSC's Legal, Risk and Governance team and help shape outcomes that matter to over 750,000 Australians

You'll be engaged in great work with awesome people, as our LR&G team is on a transformation journey—and is known for its supportive, collaborative culture. This would offer development opportunities with solid leadership support and a learning culture.

Job Description
About the role

As the Senior Case Officer you will work in the Reconsiderations team undertaking Case Management for a range of reconsideration requests, for all CSC administered schemes. These will include complex and critical cases such as death and invalidity claims, as well as various superannuation benefit related matters.

What you will be doing in this role

• Managing an individual caseload, performing full investigations and applying the relevant legislation in all matters and providing thorough communication with customers throughout the entire process;
• Compile extensive information and draft papers on behalf of the Committee's and Panel;
• Liaise with other areas of the business to ensure a smooth process is experienced by the customer, whether it is prior to, or after a case has been finalised; and
• Contribute to the team in both seeking and providing guidance, looking for efficiencies and assisting in additional tasks where required.

Desired Skills and Experience
What we're looking for

• A sound knowledge of the schemes administered by CSC or capability to develop such knowledge
• Experience interpreting and applying legislation
• Case management experience (particularly carrying out case assessments related to invalidity/death benefits, with experience in superannuation and/or insurance claim highly regarded)
• Excellent administration and communication skills, with the ability to condense data and communicate in a clear, simple and effective way
• Adaptability and ability to prioritise managing multiple cases and priorities at a time
• Resilience and customer services skills, with the ability to guide our customers throughout the entire process with empathy and understanding, managing sensitive matters in a professional and effective way
• Capability to understand and apply superannuation legislation, regulations and guidelines. Ability to work in a team environment and autonomously

Why join CSC?

• Flexible work environment, with Hybrid working
• Collaborative, diverse and supportive culture where knowledge-sharing is valued
• Enhanced parental leave policy

What you'll get in return

A career where you belong

At CSC, we're committed to more than super — we're committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.

Our gender equality strategy is more than a promise — it's a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.

We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.

We're proud to be an equal opportunity employer — and proud of the progress we're making. Join a workplace where you can thrive, grow, and belong.

Learn more about CSC and our benefits on our career site - Careers

How to apply

To apply for this opportunity, please submit your application via the Apply link in this advertisement, including a short cover letter along with your current resume.

To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.

Applications close: 28th Oct, 2025, COB

For any other questions about this role, contact .

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