Workplace Adjustment Coordinator

• Clerk grade 7/8 Salary: $113,574 - $125,720 per annum plus super 
• 2 x Temporary roles up until 30/6/26 with the possibility of extension 
• Location: Sydney, Gosford or Parramatta with other locations considered
• Opportunities for career development 
• A supportive and inclusive culture 
  

Help shape inclusive workplaces across NSW. Join a new team supporting workplace adjustments with care, expertise, and a solutions-focused mindset.  
 
About Us 
DCS is embracing a progressive shift in workplace adjustments, guided by a new policy that reflects contemporary principles and the social model of disability. This approach recognises disability as a product of environmental and attitudinal barriers, and focuses on creating inclusive, flexible work environments that empower all employees to thrive.  
 
We're building a centralised team to provide expert advice and support on workplace adjustments across the Department of Customer Service. As a Workplace Adjustments Advisor, you'll play a key role in ensuring our people have the right support they need to thrive, especially in caseswhen requests involveing complexity or require escalation.  
 
This is a unique opportunity to contribute to a new function from the ground up, working alongside a small, dedicated team and reporting to the Team Leader.  
 
About the Role  
In this role, you will: 

• Provide tailored advice and support on workplace adjustments for employees and managers.  
• Support the resolution of complex or sensitive cases requests by facilitating person-centred solutions that reflect best practice in inclusion and workplace policy. 
• Apply a proactive, solutions-focused mindset to ensure all advice and actions support individuals while aligning with relevant legislation and People & Culture guidance. 
• Work closely with stakeholders to help identify and remove barriers to inclusion and accessibility. 
• Collaborate with other People & Culture teams and business areas to embed inclusive practices. 
• Contribute to the development of tools, resources, and processes that support consistent and effective adjustments. 
• Maintain accurate records and contribute to reporting, trend analysis, and continuous improvement.  
  

About You  
You're a thoughtful and solutions-focused advisor with a strong understanding of workplace 
adjustments and inclusive practice. You're confident working with stakeholders, navigating complexity, and contributing to a positive employee experience.  
 
To be successful, you'll have:  

• Experience in workplace adjustments, disability inclusion, or related advisory roles.  
• Knowledge of relevant legislation and public sector frameworks (e.g. Disability Discrimination Act, WHS Act). 
• Ability to manage sensitive matters with professionalism and discretion. 
• A commitment to equity, accessibility, and continuous improvement. 
• The ability to balance empathy and pragmatism within legal and organisational policy frameworks. 
• Lived experience of disability, a background in Occupational Therapy and/or experience in a People & Culture function would be highly regarded 
  

Submit your application online via I Work for NSW, including your resume and a cover letter outlining your suitability for the role.  

Salary Grade 7/8, with the base salary for this role starting
at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Vanessa Stanghieri via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Thursday 20th November 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process