Workplace Adjustment Lead

• Grade: 9/10 ($129,464 - $142,665 per annum plus super)
• Duration: Temporary until 30/6/26 with the possibility of extension 
• Location: Sydney, Parramatta or Gosford with other locations considered.
• A supportive and inclusive culture  
  

Make inclusion your mission. Lead a new team supporting workplace adjustments across DCS with care, expertise, and a solutions-focused mindset..  

DCS is embracing a progressive shift in workplace adjustments, guided by a new policy that reflects contemporary principles and the social model of disability. This approach recognises disability as a product of environmental and attitudinal barriers, and focuses on creating inclusive, flexible work environments that empower all employees to thrive.  

We're looking for a passionate and experienced leader to establish and manage a new centralised team dedicated to workplace adjustments. This team will provide expert advice and support across DCS, with a focus on complex and escalated requestscases.  

As Team Leader, you'll lead a small team of advisors and play a key role in shaping inclusive practice across the Department. You'll work closely with leaders, and team members and People & Culture colleagues to ensure our people have the support they need to thrive.  

About the Role  
In this newly created leadership role, you will:  

• Establish and lead a small team of advisors providing consistent, high-quality support on workplace adjustments across the Department.  
• Oversee complex and escalated casesrequests, ensuring person-centred solutions that reflect best practice in inclusion, accessibility, and workplace adjustments policy.  
• Champion a proactive, solutions-focused approach that empowers individuals while aligning with relevant legislation and People & Culture guidance.  
• Build strong relationships across other teams in People & Culture and business areas to embed inclusive practices and remove systemic barriers.  
• Develop and refine tools, resources, and frameworks to support scalable, sustainable, and consistent adjustment processes.  
• Monitor trends, risks, and opportunities to inform continuous improvement and contribute to strategic initiatives.  
• Represent the team in cross-agency forums and contribute to broader inclusion and accessibility efforts across the NSW public sector.  

About You  
You're a confident and empathetic leader with a strong understanding of workplace adjustments and inclusive practice. You bring strategic thinking, excellent communication skills, and a collaborative mindset.  

To be successful, you'll have:  

• Demonstrated experience in workplace adjustments, disability inclusion, or related advisory roles.  
• Strong leadership and stakeholder engagement skills.  
• Knowledge of relevant legislation and public sector frameworks (e.g. Disability Discrimination Act, WHS Act).  
• Ability to manage complex and sensitive matters with professionalism and discretion.  
• A commitment to equity, accessibility, and continuous improvement.  
• Lived experience of disability, a background in Occupational Therapy and/or experience in a People & Culture function would be highly regarded, bringing valuable expertise in enabling workplace participation and inclusive practice.  

What we need from you  
Your application should include a covering letter [maximum two pages] and an up-to-date resume of no more than five pages which clearly details your skills and experience that make you an ideal candidate, and your reasons for applying for this position.   

Salary Grade 9/10, with the base salary for this role starting
at $129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Vanessa Stanghieri via

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: Thursday 20th November 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process