Customer Service Representatives

2 days ago

Brisbane, Queensland, Australia Citrus Group Pty Ltd Full time $60,000 - $80,000 per year

Our Client is an independent provider of Roadside Assistance across Australia and New Zealand for large insurance brands and automotive manufacturers including premium brands like Ferrari, Maserati, Lotus and many more.

You will be responsible for:

  • Assisting customers who require breakdown assistance
  • Providing advice and assistance over the phones in a roadside and customer service capacity
  • Resolving any concerns or questions the customer may have regarding their vehicle
  • Acting as main point of contact between the customer and our supplier network

What's in it for you?

  • Hybrid role after 6 months - WFH & from the Brisbane Office
  • Fully comprehensive training and continuous ongoing development
  • Supportive and dynamic team that love helping customers when they need it most.
  • Great and inclusive culture

To be successful in this role you will possess:

  • Previous customer service experience is desired but not a must
  • A resilient and helpful personality
  • Excellent verbal and written communication skills
  • The ability to work a rotating roster across 7 days a week
  • Strong problem solving skills

Please note this is a full-time permanent role. Only those with full working rights will be considered.

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