Customer Support Officer

• Stable & Essential Industry | Work/Life Balance | Onsite Parking

• Monday to Friday | 8am to 5pm | Progression | Development | Training

• Job Security | Full-time | Permanent | Growing Company

Everybody knows a JJ's Truck when they see one . . . our iconic green and gold fleet head out rain or shine for collections in your area.

But did you know we have 23 divisions, 135 sites nationally, employ nearly 3000 people and operate a fleet of over 2300

We do more than collect the bin from your street we also; convert waste into clean energy, divert food waste from landfill and convert to compost, manufacture customised waste management equipment, asbestos removal, refine and recycle oil, manage and maintain our fleet inhouse and have our own bespoke technology systems.

Our teams include Drivers/Operators, Heavy Vehicle Mechanics, Customer Service, Operations, Finance, IT/Digital, Environment, Engineering, Industrial Chemists, Safety, Administration and much more . . .

With so much opportunity, what is your career path?

ABOUT THIS ROLE

As a JJ's Customer Support Officer, you will support our depot operations in the Melbourne region; based at our Dandenong South office.

Join a great team that prides itself on delivering outstanding customer service to our large commercial customer base.

You will have the ability to learn quickly and demonstrate a willingness to undertake any task at hand. Have excellent problem solving and time management, plus demonstrated high level customer service skills.

We are an essential services industry, offering stability to employees and reliability to our customers.

This position is a based in the office; permanent, full-time Monday to Friday.

KEY RESPONSIBILITIES

• Processing data entry accurately and efficiently within required timeframes

• Managing the auditing of services for customers

• Detail orientated, able to manage and prioritise multiple tasks at once

• Manage incoming and outgoing correspondence ensuring timely responses, appropriate follow up, escalations and preparing outgoing correspondence as required

• Working closely with Operations, Sales, Administration and Management to ensure the flow of information

• Other duties as requested

ABOUT YOU

• Previous experience in a similar role is highly regarded

• Intermediate to advanced Excel skills

• Excellent communication skills, both written and verbal, with the ability to interact with various stakeholders

• Possess a high attention to detail with the ability to manage and perform multiple tasks

• Able to work independently while also being a collaborative team player

• Proficient in office software and administrative systems, with a willingness to learn new tools and processes

• Excellent time management skills with the ability to prioritise workload

• Positive attitude and strong work ethic, with a commitment to achieving customer service of the highest standard

BENEFITS

We appreciate there is more to life than work, we provide a variety of work options to ensure the job gets done; with competitive remuneration and a range of benefits, regardless of your role or location including:

• The stability of a national, Australian family owned and operated business with over 90 years' experience

• Work/life balance

• Essential services industry – job stability

• Full-time, permanent role

• Onsite parking

• Local depot / workshop

• Career development and growth opportunities

• Introductory and ongoing training

• Health-fund discounts

• Salary sacrificing and novated leasing (including tools-of-the-trade)

• Banking partnerships – including financial, budgeting and mortgage advice

• Discounts at over 100 retailers (including groceries and fuel)

• Car servicing, parts and accessories discounts – plus new car discounts

NEXT STEPS

Interested applicants should APPLY NOW

Depending on the role, the recruitment process may vary slightly; this may include a phone interview, face-to-face interview, skills-based assessment, pre-employment medical and of course, an opportunity to meet the team.

To view our other vacancies or more information about the role go to:

ABOUT THE COMPANY

Established in 1932, JJ's Waste & Recycling (formerly J.J. Richards & Sons Pty Ltd) is Australia's largest, family-owned and operated waste management company.

From humble beginnings as a small family business, our team has grown across Australia, NZ & the US, and we're passionate about effective waste management.

With a dynamic attitude that values our people, their safety and the environment. We strive for an innovative, collaborative, and high-performance culture that celebrates the contribution of every employee.

No agencies please, we've got this one covered Unsolicited communication will result in the forfeiture of any engagement or partnership.