service delivery manager

6 days ago

Brisbane, Queensland, Australia Roc Consulting Full time $120,000 - $180,000 per year
The Company

Our client is a leading name in the crane industry, delivering safe, reliable, and high-quality services to construction projects. With a strong reputation for customer service and innovation, they provide end-to-end solutions including crane hire, ancillary equipment, servicing, and engineering support.

The Position

We are seeking a Service Delivery Manager to oversee the efficient, reliable, and high-quality delivery of crane services to clients. Reporting to the Operations Manager and working closely with the Operations Coordinator, this role is responsible for managing the full service cycle - from client requests through to completion.

In this role, you will:

  • Act as the primary point of contact for all client requirements post-installation
  • Coordinate crane servicing, ancillary equipment, and engineering support
  • Lead and mentor service delivery teams, including operators, riggers, technicians, and logistics staff
  • Monitor KPIs, budgets, and project timelines to ensure successful outcomes
  • Drive safety and compliance standards across all service operations
  • Resolve operational issues and manage escalations with clients
  • Identify and implement continuous improvement initiatives

Salary package: approx. $150k + vehicle allowance + fuel card + super.

The Benefits
  • Competitive salary package (~$150k + super)
  • Vehicle allowance + fuel card
  • All training provided
  • Large pipeline of upcoming work
  • Career progression within a market-leading business
  • Exposure to both office and on-site operations
  • Work with a highly respected industry leader
The Candidate

To be considered for this role, you must demonstrate:

  • Minimum 5 years' experience in the crane industry (non-negotiable)
  • Proven experience managing high-risk lifting operations within construction (ideally major construuction projects / highrise developments)
  • Strong leadership skills, with prior experience supervising field and technical teams
  • Excellent client relationship management, with a proactive approach to customer satisfaction
  • Strong written and verbal communication, including report writing and client correspondence
  • Proven ability to manage budgets, timelines, and KPIs simultaneously
  • Solid understanding of safety legislation, compliance, and risk management in crane operations
  • Strong problem-solving skills, with the ability to resolve operational challenges under pressure
  • Computer literacy, including email communication, registers, dockets, and reporting systems

Apply today For a confidential discussion, call Oliver on

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