Technical Service Delivery Manager, Brisbane

7 days ago

Brisbane, Queensland, Australia Nexon Asia Pacific Full time $120,000 - $180,000 per year

Technical Service Delivery Manager
Nexon's Service Delivery team employs a robust service management framework aligned with ITIL best practices, ensuring transparency and effective oversight of operations. This guarantees that all critical service activities are seamlessly coordinated and delivered according to established service level agreements.

The appointed Technical Service Delivery Manager (TSDM) acts as the primary liaison, fostering strong client relationships and driving proactive issue management, regular technology reviews, governance, and continuous improvement initiatives.

The TSDM is responsible for facilitating technical operations, troubleshooting, and managing service performance, including monitoring service metrics, overseeing contractual matters and billing, and ensuring adherence to governance protocols—all to maximise customer satisfaction.

In This Position, You Will Be Responsible For

  • Maintaining key client relationship, first point of contact and liaison
  • Major incident oversight, escalation, problem and change management
  • Accountable for measuring, monitoring, and working with the operational teams to attain and maintain service level targets
  • Collaborate with key resources to streamline operations and provide an outstanding client experience through proactive monitoring and alerting, efficient ticket management and the automation of repetitive technical and process driven tasks
  • Undertake continual risk management and service improvement initiatives for your areas of responsibility, including core platforms relevant to support services
  • Manage and review service quality to ensure the successful delivery of support services
  • Play a proactive role in fostering collaboration between technology services teams
  • Participation in continuous service improvement initiatives to drive efficiency and automation through innovation
  • Prepare and attend monthly, quarterly and yearly business reviews with key clients including emergency meetings as required
  • Provide internal and external reports as per defined cadence outputs

Personal attributes that will lead to your employment:

  • Easily connects with a broad range of people
  • Builds trusting and open relationships to foster client growth
  • Communicates clearly and effectively with a diverse range of people
  • Have a positive, resilient and high-energy approach - be able to focuses on the important and filters out the unimportant
  • Manage sensitive and confidential information with absolute discretion

Experience and Knowledge Sought:

  • A technical background and maintained understanding of current technologies and solutions across Cloud, Network, Unified Comms, Security
  • ITIL Certified
  • 3+ years background in IT technologies and solutions
  • 2+ years commercial IT Management experience
  • Demonstrable experience with client and issue management

  • Technical Delivery Manager

    2 weeks ago

    Brisbane, Queensland, Australia UpperGround by Hudson Full time $120,000 - $180,000 per year

    Technical Delivery Manager – ICT Transformation Program A large Queensland Government department is seeking a Technical Delivery Manager to lead and coordinate the delivery of ICT infrastructure and system transition projects within a complex enterprise environment. You will play a key role in managing technical workstreams that support significant...

  • Service Delivery Manager

    2 weeks ago

    Brisbane, Queensland, Australia Coforge Full time $120,000 - $180,000 per year

    Role: Service Delivery Manager InfrastructureJob Type: Full time/ContractLocation: BrisbaneExperience: 8+ yearsThe PositionThe Onsite IT Infrastructure Delivery Manager will be responsible for end-to-end delivery, governance, financial performance and delivery led growth. The role demands a strategic mindset with hands-on leadership across operations,...

  • Technical Services Manager

    7 days ago

    Brisbane, Queensland, Australia Auto & General Australia Full time $120,000 - $180,000 per year

    Brief DescriptionManager, Technical ServicesThe Role:Are you a seasoned infrastructure leader ready to shape the future of technology services? In this pivotal role, you'll lead the delivery of reliable, secure, and scalable infrastructure services while managing a high-performing team. Drive strategic initiatives and ensure operational excellence in a...

  • Technical Service Delivery Manager

    7 days ago

    Brisbane, Queensland, Australia Aussie Broadband Full time $120,000 - $180,000 per year

    Tech superhero, saving the day for clients by leading tech teams to deliver super service and conquering any challengeAt Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it – because it means our team can bring their whole selves to work, and that we can better represent our customers and...

  • Technical Program Manager- Brisbane

    1 week ago

    Brisbane, Queensland, Australia Guesty Full time $90,000 - $120,000 per year

    Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.With a powerful suite of features and integrations with 150+ industry partners — including Airbnb,...

  • Delivery Manager

    5 days ago

    Brisbane, Queensland, Australia Ignite Full time $20,000 - $40,000 per year

    12 month contractGovernment DepartmentMicrosoft / Azure Infrastructure projectOne of Queensland's largest and most important state government departments is looking to add a Technical Delivery Manager to their Brisbane team. You will be working on a range of Microsoft projects.This will see you involved in:Leading the delivery of application, infrastructure...

  • Field Service Technician

    2 weeks ago

    Brisbane, Queensland, Australia Delpro Technical Services Pty Ltd Full time $60,000 - $80,000 per year

    About the RoleDelpro Technical Services is seeking a motivated and reliable Field Service Technician to join our growing Brisbane team. This hands on role involves servicing a range of I.T, networking, payment and audiovisual equipment at customer sites across Brisbane and surrounding regions.This is an ideal opportunity for someone looking to build...

  • Software Delivery Manager

    5 days ago

    Brisbane, Queensland, Australia Pearson Carter Full time $144,000 - $240,000 per year

    Software Delivery Manager | $180k-$200k | Industry LeaderWe are working with a well-established product-based company in Brisbane who work with some of the world's biggest brands.Due to growth within their group, they are looking for a hands-on delivery manager to revolutionise the tech department.They are modernising everything and looking to use more AI as...

  • Manager, Technical Solutions

    7 days ago

    Brisbane, Queensland, Australia Virgin Australia Group Full time $120,000 - $180,000 per year

    x3 Permanent, full-time roles available The roles can be based out of our headquarters in Brisbane, or our Sydney officeHello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are...

  • Projects and Service Specialist

    1 week ago

    Brisbane, Queensland, Australia Aboriginal & Torres Strait Islander Community Health Service Brisbane Full time $100,000 - $120,000 per year

    Job Type: Permanent - Full TimeLocation: BrisbaneJob Category: Community Services and DevelopmentPlease note that it is a genuine requirement that this position is filled by an Aboriginal or Torres Strait Islander person in accordance with s25 of the Anti-discrimination Act 1991 (QLD).About ATSICHS BrisbaneATSICHS Brisbane is a not-for-profit community owned...