Service Delivery Manager

7 hours ago

Brisbane, Queensland, Australia Better Staff Full time $120,000 - $150,000 per year

This is an exciting opportunity to join a highly regarded IT Service Provider delivering managed and professional services to mid-market and enterprise clients.

About the Role

As the Service Delivery Manager, you will be responsible for overseeing the delivery of IT services to clients, working closely with internal teams across technical operations, projects, and commercial functions. This role combines customer engagement, service management, and leadership to ensure services are delivered efficiently, proactively, and with a customer-first mindset.

Key Responsibilities

  • Manage and maintain strong, trusted relationships with key customers.
  • Oversee the delivery of IT services across multiple technical streams
  • Ensure service performance meets or exceeds agreed SLAs and KPIs
  • Coordinate internal delivery teams to ensure effective communication and seamless service.
  • Identify opportunities to improve processes, quality, and efficiency

Skills and Experience Required

  • Proven experience in Service Delivery or IT Service Management roles (MSP or enterprise environment preferred).
  • Experience overseeing multi-technology service environments
  • Strong communication, leadership, and stakeholder management skills
  • Ability to work both independently and collaboratively in a hybrid environment.

If you are looking for a new permanent position and this sounds like a role that would technically challenge and excite you then please apply below or send your CV to

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