Service Delivery Manager

12 hours ago

Brisbane, Queensland, Australia UpperGround by Hudson Full time $90,000 - $120,000 per year

We are currently seeking an experienced Service Delivery Coordinator to join a large Queensland Government program of work. This role sits within the ICT Portfolio & Architecture function and plays a key part in ensuring services are effectively managed and delivered to internal stakeholders.

Key Responsibilities:

  • Manage and monitor incoming service requests and queues
  • Coordinate service initiation and provide regular updates to customers
  • Oversee reporting cycles and escalate issues where required
  • Support cost recovery agreements and supplier/vendor contract updates
  • Monitor and report on resource demand across architecture teams
  • Recommend and implement service management process improvements

About You:

  • Strong communication, stakeholder engagement and negotiation skills
  • Experience managing workloads and service delivery processes in an ICT environment
  • Practical understanding of service management frameworks (e.g. ITIL, SFIA) and project methodologies (e.g. PRINCE2)
  • Ability to work collaboratively with ICT operators, vendors, and service providers
  • Skilled at producing accurate reports, monitoring metrics, and escalating issues when required

To apply please upload your CV in word format, or email  quote REF#246831 for any queries. Your interest in the role will be treated with the strictest confidence

Diversity, Equity & Inclusion at Hudson

Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen. Casual Loading *Please note for all Australian* based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.

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